Support III, Data Support

About the Role

Joining The American Red Cross is like nothing else—it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, working alongside welcoming individuals who are exceptional yet unassuming, diverse yet united. Here, your career grows within a movement that measures success by the people helped, communities strengthened, and lives changed. You’ll align your work with a mission bigger than all of us, supported by mentors who empower your growth and a community that values you both at work and beyond.

Responsibilities

• Support all BioMed customers through multiple channels, including:
  • Database maintenance
  • Direct mail
  • Email
  • Facebook
  • Health History support
  • Modifications/Data Entry
  • Mobile App support
  • Phone Calls
  • Scheduling appointments
  • Text
  • Web support
• Receive and resolve customer communications nationwide, addressing issues directly or escalating to team members to ensure satisfaction.
• Exercise confidentiality, independent discretion, and judgment.
• Prepare reports as requested.
• Generate lists, schedule appointments, request donor cards, and perform other activities to support customers.
• Develop, coordinate, and execute responses to customer requests, including direct contact with donors or sponsors.
• Provide excellent customer service during all interactions with donors, sponsors, or internal team members.
• Perform operational support and administrative duties using one or multiple systems with minimal supervision.

Personal Responsibilities

• Accountable for daily and weekly productivity, attendance, and quality assurance.
• Maintain monthly reviews and a professional work environment.

Qualifications

• High school diploma required; specialized business, secretarial/administrative training, or Associate’s/Bachelor’s degree preferred.
• Minimum one year of related customer service work experience.
• Advanced computer skill proficiency, including knowledge of word processing, Excel spreadsheets, database applications, website/internet tools, and Microsoft Office.
• Experience with Customer Relationship Management (CRM) systems in marketing organizations preferred.

Schedule

This is a work-from-home position with the following schedule:

• Hours: 11:45 AM to 8:15 PM Central Standard Time, Sunday–Thursday or Tuesday–Saturday.
• Training hours: 9:00 AM to 5:30 PM Central Standard Time, Monday–Friday for approximately 3 months. Attendance during all training sessions is mandatory.

Pay

The salary range for this position is $18–$19 per hour. Note that salaries are aligned to the specific geographic location where the work is performed and may also consider skills, experience, and comparison to other employees in the role.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• Paid Time Off (PTO): Starting at 15 days per year, based on job type and tenure.
• Holidays: 11 paid holidays (6 core holidays + 5 floating holidays).
• 401K with up to 6% employer match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability and Insurance: Short-term and long-term disability coverage.
• Service Awards and recognition programs.