Customer and Data Support

Position : Customer and Data Support - Complaint Management Location : Birmingham, AL Duration : 12 Months Total Hours/week : 40.00 1st Shift Client: Medical Device Company Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only) 40 hours per week - Mon. Fri. 8AM - 5PM or hours agreed upon with Manager Job Description Customer and Data Support team member is responsible for managing the clinical-related customer experiences for our products and services and for prioritizing business opportunities and product/ service solutions. Typically is a college/university graduate or has equivalent experience. Has basic knowledge of theories, practices, and procedures in a job family or skill. Applies knowledge and skills to complete their own work. Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.This position will support Integrated Solutions Data and Clinical Support by supporting our user management and customer support across the platform. This position will be self-motivated to develop processes and procedures for user access and management across the Integrated Solutions platform, including supporting sites with single sign-on, deployed, and hosted solutions. Additionally, they will support other customer support processes.The ideal candidate will have some support experience with other Software as a Service solutions. This position also requires a candidate with advanced Microsoft Excel skills. Advanced SQL skills are preferred.