Customer and Data Support

About the Role

Customer and Data Support team member is responsible for managing the clinical-related customer experiences for our products and services and for prioritizing business opportunities and product/service solutions.

Responsibilities

• Support Integrated Solutions Data and Clinical Support by supporting user management and customer support across the platform
• Develop processes and procedures for user access and management across the Integrated Solutions platform
• Support sites with single sign-on, deployed, and hosted solutions
• Support other customer support processes

Qualifications

• College/university graduate or equivalent experience
• Basic knowledge of theories, practices, and procedures in a job family or skill
• Some support experience with Software as a Service solutions
• Advanced Microsoft Excel skills
• Advanced SQL skills (preferred)

Location: Birmingham, AL
Schedule: 40 hours per week, Monday–Friday, 8AM–5PM or hours agreed upon with Manager, 1st Shift