Customer and Data Support - Complaint Management

Job Description

Customer and Data Support - Complaint Management is responsible for managing the customer experience related to complaints or questions on our products and services and for prioritizing business opportunities and product/ service solutions.

• Typically is a college / university graduate or has equivalent experience.
• Has basic knowledge of theories, practices and procedures in a job family or skill related to software and support.
• Applies knowledge and skills to complete own work. Depends on others for instruction, guidance and direction.
• Develops competence in own area by performing routine work.

Responsibilities

• Supports the Integrated Solutions Data and Customer Support Team by supporting our complaint management across the platform.
• Supports user access and management across the Integrated Solutions platform, including supporting sites with single sign on, deployed and hosted solutions.
• Supports other complaint management tasks across the platform.
• Ideal candidate will have some support experience with other Software as Service solutions.
• Requires excellent written and verbal communication skills.
• This position will be remote.

Requirements

• Bachelor's degree preferred.
• Proficient in Microsoft Office Products.

Qualifications

• Good communication skills.
• Good written & verbal skills.
• Bachelor’s degree required.
• Customer tech & support experience.
• Organizational skills.