Customer and Admin Support

About the role

You will serve as the front desk receptionist, primary customer support contact, and an administrative assistant for internal operations. You will manage incoming communication, assist customers with concerns, and support daily office functions to ensure smooth and efficient operations.

Responsibilities

Customer Support

• Serve as the primary point of contact for incoming calls and customer inquiries.
• Communicate professionally and assist with resolving customer concerns.
• Document and track customer issues to ensure timely follow-up.
• Coordinate with store teams to help facilitate resolutions.
• Follow up to ensure customer concerns are addressed.

Administrative Support

• Maintain and update basic records, reports, and spreadsheets.
• Organize and file documents to ensure accessibility and accuracy.
• Support internal communication and reporting needs.
• Assist with general office tasks and daily operations.

Office Coordination

• Keep office areas organized, clean, and functional.
• Monitor and maintain office supplies and inventory.
• Receive and organize incoming deliveries and materials.

Qualifications

• Strong customer service and communication skills
• Organized and detail-oriented
• Ability to multitask and manage time effectively
• Basic computer and administrative skills

Work Expectations

• Provide professional and timely customer support
• Maintain organization and accuracy in administrative tasks
• Communicate effectively with team members and leadership
• Support overall office operations as needed
• Meet all deadlines and complete tasks in a timely manner
• Maintain a high level of customer satisfaction through professional and effective service
• Build and maintain positive working relationships with internal staff
• Communicate clearly and consistently with team members and leadership
• Stay organized and manage responsibilities efficiently