Customer Support Admin

Caesars Entertainment · Las Vegas, NV · 1 mo ago

On-siteOTHRFull-time

WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and is striving to become the largest sports betting platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers.

About the role

We have an immediate need for Customer Support Admins to join our team in Las Vegas, NV. Reporting to the Customer Support Manager, you will be assisting our brick-and-mortar sportsbook employees, handling customer account requests, providing assistance to our betting kiosk operations, and supporting our management team. This is an exciting opportunity to join the world’s leading sports betting company.

Responsibilities

Processing Player Rewards Accounts
Processing and Approving new accounts for our Mobile Betting App
Updating Customer Accounts
Generating win/loss statements for customers
Researching lost ticket claims for customers
Processing contest applications
Sending replacement rewards cards to customers
Researching Sports book cash discrepancies
Applying approved promotional rewards to customer accounts
Monitoring self-betting kiosk for underage individuals and banned patrons
Monitoring self-betting kiosk for issues and requesting maintenance when required
Processing Admin Support emails in a timely manner
Organizing and filing documents to be scanned
Working in accordance with department policy & procedures to comply with gaming statutes and regulations
Document retention – removing account applications as per compliance

Requirements

1+ years Customer Support experience
Ability to type 35 words per minute
Ability to multi-task
Work varied shifts, including nights, weekends, and holidays
Good working knowledge of Microsoft Office including Outlook, Word & Excel
Must be able to work independently with minimal supervision
Must be confident in one’s ability to assess situations and make informed decisions
Ability to work through high volume and stressful time periods
Good interpersonal communication skills
Strong problem-solving skills
Ability to handle a diverse range of activities and effectively prioritize responsibilities

Physical Requirements

Must be able to sit for extended periods of time
Must be able to lift, carry, pull, or push 25lbs
Must be able to type for extended periods of time
Must be able to talk on the phone for extended periods of time
Must be able to write for extended periods of time
Must be able to twist, bend, or reach with no significant boundaries
This position will be exposed to sounds at 69 decibels
Regular attendance in the office
This position may be exposed to a smoke-filled environment

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience, and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.