Service Support III

Essential Duties And Responsibilities

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Processes levies and subpoenas.
• Performs certifications.
• Interviews customers to obtain information and explain available financial services such as savings and checking accounts, Individual Retirement Account, Certificates of Deposit, savings bonds, and securities.
• Rents safe deposit boxes.
• Answers customer questions and investigates and corrects errors, and determines cause and prevents the errors from re-occurring, leaving customers feeling good about the Bank.
• May have cash assigned to them and may use it on a daily basis.
• Admits customers to safe deposit vault.
• Serves and maintains ATM Machines.
• Executes wire transfers of funds.
• Follows up on dormant accounts.
• Fills in as needed in all non-officer positions.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Must be able to deal directly, face-to-face and on the phone with the public, following the Banks Customer Service Standards.

Qualifications

• High school diploma or general education degree (GED).
• One to three years experience as a teller and new accounts in a financial institution.
• Experience in certifications, dormant accounts, levies and subpoenas and as a merchant service representative.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Physical Demands

• Regularly stand, walk, and crouch.
• Frequently use hands to finger, handle, or count currency.
• Frequent typing, talking, and hearing.
• Sometimes lift and/or carry cash up to 50 pounds.

Work Environment

• The noise level in the work environment is usually moderate.

Salary Range

Exact compensation may vary based on skills, experience and/or education, and location. This position is also eligible for an annual bonus.