Support Engineering Cust Supt Service Specialist 3 (contract)

About the role

Boeing Test & Evaluation (BT&E) is seeking a Mid-Level Maintenance Controller Service Technician to join our Test Operations Center (TOC) team located in Seattle, Washington. The TOC provides technical assistance, logistics support and research to a wide range of flight test activities and customers. The successful candidate will work as a Maintenance Controller. It requires proactive and customer-oriented interaction with test operations crews, aircraft maintenance operations, flight operations, MMO and various Boeing support organizations. This position requires developing positive partner relationships that foster trusted communications.

Schedule

The Test Operations Center operates 20 hours a day 7 days a week utilizing a non-standard work week. This includes Saturdays and Sundays as standard workdays. You will be working 4 10-hour shifts with 3 days off and be willing to work either 1st or 2nd shift. On occasion, there will be opportunities to work a 12-hour shift.

Responsibilities

• Provides technical support for maintenance, repair and preventive measures that ensure continued safe and economic operations for customers
• Applies technical knowledge to research, develop, test and evaluate operations, support programs, modifications, repairs and technical data
• Communicates design and operational issues and concerns with Engineering
• Develops in-service correspondence for continued safe operation and maintenance of equipment
• Participates in accident investigation team or support team
• Conduct investigations and research on Logistics, Test Status, Operational Problems, Weather Conditions and Direct IT issues to drive a successful conclusion
• Provide accurate maintenance estimates for Flight Test FC and other aircraft maintenance tasks that include Work Order description, required Parts, Special Tools and Ground Support Equipment
• Provide input and maintain the TOC database, create Service Request Task Items, Track Test Aircraft In-flight, identify issues for Management Escalation, create and update PowerPoint presentations and lead management status meetings
• Function in a dynamic environment and provide clear and succinct recommendations to management
• Assist logistic support or remote aircraft operations

Basic Qualifications

• 1+ years of education and/or experience with aircraft maintenance
• 1+ years of flight line experience
• Experience cultivating excellent customer and/or external stakeholder relationships
• Experience with direct, face-to-face interactions with customers
• Experience in interpreting data and presenting analysis and/or recommendations to management
• Experience editing PowerPoint presentations as needed, as well as adding and presenting data
• Willing to work variable shifts; including days, evenings, nights and weekends

Preferred Qualifications

• 1+ years of flight test experience
• Experience with the DWR system
• Experience with Engineering Furnished and Red Label parts
• Experience organizing and planning logistics support for remote aircraft operations
• Have or have held an Airframe and Power Plants (A&P) License

Pay

Pay Rate Range 43 - 48 USD hourly

Benefits

Optional Benefits: Medical, Dental, Vision, 401K