Support Engineer , Amazon Robotics Technical Support

Description

At Amazon Robotics, we improve the experience of people by automating high-effort and repetitive tasks through intuitive interfaces. Our Technical Support (ARTS) team provides 24x7 mission-critical support to robotic fulfilment centres worldwide. As a Technical Support Engineer, you will join a group of problem solvers to maintain Amazon's global robotic solutions.

Shift Details

The shift for this role is Tuesday - Saturday from 9-5 PM EST.

Key Job Responsibilities

• Perform complex diagnostics and resolution of critical robotic system issues through advanced data/AI analysis and technical troubleshooting.
• Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
• Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
• Drive continuous improvement through the development of technical documentation, knowledge base articles, and SOPs; create and optimize automated workflows to enhance team efficiency and robotic system performance.

Basic Qualifications

• Bachelor's degree or above in Electrical or Mechanical Engineering, or Master's degree or above in computer science, engineering, mathematics or equivalent.
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders.
• Strong analytical skills, attention to detail, and effective communication abilities, or experience troubleshooting and debugging technical systems.
• Experience with Linux/Unix operating systems.
• Experience in an AWS environment, including VPC, EC2, EBS, S3, SQS, CloudFormation and Lambda.
• Experience working with databases and SQL.
• Experience in automation or monitoring frameworks, deployment or development.
• Experience in scripting or programming work in Ruby, Python, Shell/BASH scripting, Java, C/C++, C*, Perl, or other languages.
• 4+ years of experience in a technical role, preferably in support engineering or system administration.

Preferred Qualifications

• Knowledge of UNIX/Linux operating system.

Benefits

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