Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries

About the role

AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence — building customer value propositions for Unified Operations (UOps), generating pipeline through customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.

You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities. You will partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations. You will serve as a domain CTO — calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell. You will contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns observed across customer engagements.

Responsibilities

• Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
• Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
• Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
• Define proof-of-value success criteria and KPIs for customer engagements
• Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
• Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
• Build AI-powered tools and frameworks that scale BD effectiveness across the organization
• Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
• Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs

Requirements

• 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
• 5+ years of design/implementation/operations/consulting with distributed applications experience
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Bachelor's degree

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Knowledge of cloud-based architecture, cloud services, and experience in customer-facing roles

Pay

The base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually
• USA, VA, Herndon: $153,600.00 - $207,800.00 USD annually

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave
• Sign-on payments and restricted stock units (RSUs)

Learn more about our benefits at amazon.jobs/en/benefits.