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Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries

Amazon Web Services (AWS) · Austin, TX · Yesterday
ConsultingFull-time

About the role

AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence — building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty. You will perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities.

Key job responsibilities

  • Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
  • Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
  • Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
  • Define proof-of-value success criteria and KPIs for customer engagements
  • Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
  • Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
  • Build AI-powered tools and frameworks that scale BD effectiveness across the organization
  • Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
  • Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs

Basic Qualifications

  • 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
  • 5+ years of design/implementation/operations/consulting with distributed applications experience
  • Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
  • Bachelor's degree

Preferred Qualifications

  • Experience in a 24x7 operational services or support environment
  • Experience in internal enterprise or external customer-facing environment as a technical lead
  • Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
  • Knowledge of cloud based architecture, cloud services and experience in customer facing roles

USA, GA, Atlanta — $153,600.00 – $207,800.00 USD annually

USA, NY, New York — $169,000.00 – $228,600.00 USD annually

USA, VA, Herndon — $153,600.00 – $207,800.00 USD annually

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