Support Domain Architect (SDA), AWS Enterprise Support, Strategic Industries

About the role

AWS Enterprise Support is looking for a Support Domain Architect (SDA) to join our Strategic Industries Premium Support Business Development team. You will operate at the intersection of deep technical consulting, pre-sales architecture, and plan for delivery excellence — building customer value propositions for Unified Operations (UOps), generating pipeline through your customer relationships and Technical Field Community engagement, and serving as a domain CTO ensuring delivery excellence across your specialty.

• Perform technical consulting with customers (architecture design, modernization, migration, optimization), building trust and identifying support solution opportunities
• Partner with Business Development Managers to build pipeline, position deals, and provide technical expertise that unblocks customer conversations
• Serve as a domain CTO — calibrating Domain Specialist Engineers, setting quality standards for delivery artifacts, and ensuring customers realize value from the solutions we sell
• Contribute to industry and technology solution development, ideating and shipping new support offerings that address patterns you observe across customer engagements

Responsibilities

• Leverage customer consulting relationships and Technical Field Community (TFC) engagement to identify UOps pipeline opportunities and share insights with BDMs
• Build data-driven customer value propositions using the Strategic Value Proposition Framework, quantifying UOps impact from support case data and workload analysis
• Provide on-demand technical expertise to advance deals — addressing customer objections, positioning solutions, and presenting to VP/CTO-level executives
• Define proof-of-value success criteria and KPIs for customer engagements
• Serve as domain CTO — calibrating Domain Specialist Engineers, setting quality standards for CWR and CountDown Premium artifacts, and ensuring delivery consistency
• Ideate and ship industry-specific and technology-specific support solutions integrating UOps with AWS products (IDR, CDP, AMS, DevOps Agent, Security Agent)
• Build AI-powered tools and frameworks that scale BD effectiveness across the organization
• Maintain deep technical expertise in your domain (Security, Networking, Containers, Big Data/AI-ML, or SAP) through hands-on consulting: architecture design, migration, modernization, and optimization
• Contribute to Well-Architected Framework lenses, customer events, blog posts, and enablement programs

Requirements

• 5+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
• 5+ years of design/implementation/operations/consulting with distributed applications experience
• Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
• Bachelor's degree

Preferred Qualifications

• Experience in a 24x7 operational services or support environment
• Experience in internal enterprise or external customer-facing environment as a technical lead
• Experience in one or more of the following areas: software design or development, content distribution/CDN, scripting/automation, database architecture, IP networking, IT security, BigData/Hadoop/Spark, operations management, service oriented architecture
• Knowledge of cloud-based architecture, cloud services and experience in customer-facing roles

Pay

The base salary range for this position is listed below. Final compensation will be determined based on factors including experience, qualifications, and location.

• USA, GA, Atlanta: $153,600.00 - $207,800.00 USD annually
• USA, NY, New York: $169,000.00 - $228,600.00 USD annually
• USA, VA, Herndon: $153,600.00 - $207,800.00 USD annually

Benefits

Amazon offers comprehensive benefits including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans)
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave
• Sign-on payments and restricted stock units (RSUs)

Learn more about our benefits at amazon.jobs/en/benefits.