Support Desk Technician

Fluid Networks (now part of Complete IT) · Branford, CT · 2 mo ago

Full-time

About the role

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Requirements

Associates or Bachelors degree in computer science or IT
Two to five years of experience
Willing to work overtime and be on call
Reliable transportation as there is local travel required
Must be able to work from home

Skills

Good personality - Able to interact with and support customers while maintaining a friendly attitude
Highly organized
Excellent time management skills
Strong verbal and written communication skills
Strong search engine and research capabilities
Windows System Administration in a distributed environment - Desktop and Server
Active Directory Administration
Application Support and Administration
Anti-virus administration and malware remediation
Backup and recovery software
Troubleshooting of hardware and OS issues
Mobile device support
Networking concepts and hardware
Familiarity with network cabling
Understanding TCP/IP Networking
Managing switches, routers, and firewalls
Wireless networks
Remote-access and site-to-site VPN

Preferred qualifications

Microsoft Windows Server
Microsoft Exchange
Cisco IOS and/or ASA firewall
Linux
VMware
SQL

Benefits

Health insurance
Cell phone allowance
Retirement plan
Tremendous opportunity for professional development and opportunities for advancement

Complete Network is headquartered in Albany, NY with offices in the Carolinas. We deliver first-rate IT support to some of Tech Valley's top companies. Come join our growing team in a fun and dynamic work environment.