Desk Support Technician

About the role

We are seeking a Desk Support Technician to provide onsite workstation setup, installation, cable management, and Tier 1 troubleshooting for an enterprise workplace deployment in the Miami, FL area.

Responsibilities

• Hardware & Peripherals: Unbox, assemble, and position desktops, docking stations, dual/single monitors, and accessories.
• Configure display settings, screen orientation, and resolutions.
• Cable Organization: Route, bundle, and secure power, display, USB, and LAN cables using velcro ties and trays to ensure a clean, safe, and ergonomic workspace.
• Connectivity & Power: Connect docking stations to desk network drops and verify all equipment power connections.
• Validation: Power on units to test full hardware readiness, display options, peripheral functions, and wired/wireless network access.
• Tier 1 Support: Resolve fundamental power, display, and connection issues via soft resets or component swaps.
• Document damaged assets and escalate complex issues.

Qualifications

• EUC, Deskside, or IT Field Services experience supporting large office moves, tech refreshes, or site rollouts (500+ user environments).
• Proficient with enterprise Windows PCs, docking stations, and multi-monitor setups.
• Ability to perform basic network troubleshooting, follow deployment checklists, and track assets within enterprise ITSM environments.
• Strong face-to-face customer service skills and reliable transportation to the site.
• Authorized to work in the US (no sponsorship provided).

Benefits

• Comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents.
• 401k with up to 4% match.
• Medical, dental, vision, life insurance.
• Short and long term disability.
• Critical illness, hospital indemnity, accident coverage.
• Both Medical and Dependent Care Flexible Spending Accounts.

Schedule

3-month contract; 5 days/week onsite in the Miami, FL area.