Support Desk Technician

Location: Charlotte, North Carolina (Hybrid)
Department: Service Desk
Employment Type: Full Time
Compensation: $46,000–$55,000

About the role

Complete Network is looking for a bilingual support desk technician who is fluent in English and Spanish with an Associate’s or Bachelor’s degree in computer science or IT and two to five years of experience. This is a Level 1-2 support desk position troubleshooting a variety of desktop support issues. The candidate must have strong technical and communication skills. Day-to-day duties will include remote and on-site technical support for our customers. Candidate must have an entrepreneurial attitude and be able to work independently with minimal supervision.

Responsibilities

• Provide remote and on-site technical support for customers
• Troubleshoot hardware and OS issues
• Administer Windows systems in a distributed environment (desktop and server)
• Perform Active Directory administration
• Support and administer applications
• Administer anti-virus and perform malware remediation
• Manage backup and recovery software
• Support mobile devices
• Apply networking concepts and manage networking hardware
• Handle network cabling and TCP/IP networking
• Manage switches, routers, and firewalls
• Support wireless networks
• Configure remote-access and site-to-site VPN

Requirements

• Associate’s or Bachelor’s degree in computer science or IT
• Two to five years of experience in a support desk role
• Fluency in English and Spanish
• Strong verbal and written communication skills
• Highly organized with excellent time management skills
• Strong search engine and research capabilities
• Ability to work independently with minimal supervision
• Willingness to work overtime and be on call
• Reliable transportation for local travel
• Ability to work from home

Skills

• Windows System Administration
• Active Directory Administration
• Application Support and Administration
• Anti-virus administration and malware remediation
• Backup and recovery software
• Mobile device support
• Networking concepts and hardware
• TCP/IP Networking
• Managing switches, routers, and firewalls
• Wireless networks
• Remote-access and site-to-site VPN

Nice-to-have

• Microsoft Windows Server
• Microsoft Exchange
• Cisco IOS and/or ASA firewall
• Linux
• VMware
• SQL

Benefits

• Health insurance
• Cell phone allowance
• Retirement plan
• Professional development opportunities
• Opportunities for advancement