Support Coordinator - Urology Clinic - Full Time 8 Hour Days (Non-Exempt) (Union)
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Include only sections with real specific content. No job title heading. No Job ID etc. Remove boilerplate. Need to preserve all substantive info.
We need to parse the posting: It's a Support Coordinator role in Ambulatory clinic, NCH Urology department. Provide smooth outpatient flow etc.
We need sections: About the role (maybe a summary), Responsibilities (duties), Requirements (maybe required qualifications), Qualifications (maybe preferred?), Skills (maybe specific skills), Benefits (none mentioned?), Pay (hourly rate range given), Schedule (none given). So we will include About the role, Responsibilities, Requirements (maybe required qualifications), Qualifications (preferred), Skills (maybe list of required skills), Pay.
We must not create sections with filler like "commensurate with experience". Pay we have hourly rate range $21.84 - $36.77. So we can include Pay section with that.
Schedule: not mentioned, so omit.
Benefits: not mentioned, omit.
We need to use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve all substantive info: include details about duties: smooth outpatient flow, coordinate appointments, customer service, message distribution, procedure scheduling, encounter registration, referrals management, clerical tasks, computer systems (Cerner, GE Centricity Business), processing referrals, scheduling appointments, managing clinic schedule, coordinating diagnostic testing, assisting with clerical and scheduling needs, filing, collection of supporting documentation for billing, phone coverage, contacting and distributing messages via electronic messages, reading/responding to email, retrieving/responding to voicemail within 24hrs, patient customer service: courtesy, compassion, greeting, single point of contact, providing information and guidance, work independently, financial risk assessment, providing assistance re insurance benefits, estimate of patient liabilities, facilitating communication, communicating changes, working with hospital personnel, adhering to confidentiality policies, teamwork/collaboration: covering staff, flexibility, independent/team, communication with management, staying abreast of USC healthcare changes, performing other duties.
Required qualifications: High school or equivalent, at least 1 year ambulatory care experience in coordinator role, proven record dealing with public in customer service, familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, navigate intranet, interpret online queries, excellent communication skills (speak, read, write English proficiently), excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services, must be highly flexible, enthusiastic, proactive approach, work efficiently under pressure and in team environment, comfortable with computers and medical terminology, in depth knowledge of major insurance plans and types of coverage including government health programs.
Preferred qualifications: Bachelor's degree in related field, specialized/technical training Medical Assistant Certificate/Diploma, knowledge of medical terminology, proven knowledge of insurance billing, admitting, or registration experience in hospital or medical office preferred, Basic Life Support (BLS) Healthcare Provider from American Heart Association.
Required licenses/certifications: Fire Life Safety Training (LA City) – if no card upon hire, must obtain within 30 days and maintain.
Also some organizational description about USC Care Medical Group etc. That is substantive info about the organization; could be included in About the role or maybe a separate section? The instruction says include a section only when posting has real specific content for it. We could put organizational description under About the role (maybe as prose). Also the Pay info.
We need to avoid repeating job title as heading. No Job ID etc.
We need to output only HTML fragment, no /, no markdown fences.
Let's structure:
About the role
...
Responsibilities
- ...
...
Requirements
- ...
...
(for required qualifications)
Qualifications
- ...
...
(for preferred qualifications)
Skills
- ...
...
(maybe list specific skills like computer systems, communication, etc.)
Pay
The hourly rate range for this position is $21.84 - $36.77.
We must ensure we don't create sections with filler. All content must be substantive.
We need to ensure we don't duplicate content unnecessarily but preserve all substantive info. Might be okay to have some overlap but we should try to capture all.
Let's extract duties list:
- Provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.
- Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services.
- Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management.
- Clerical: thorough understanding and expertise in use of computer systems, e.g., Cerner and GE Centricity Business.
- Demonstrates accuracy and thoroughness in entering information into computer systems.
- Processes new referrals in a timely manner; includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician/multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
- Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs; includes laboratories, diagnostic testing and consultations as needed.
- Fulfills other department scheduling functions per department procedures and protocols.
- Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.
- Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity.
- Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing.
- Provides phone coverage as needed.
- Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems.
- Reads and responds to email throughout the day.
- Retrieves and responds to voicemail messages within 24 hours per department protocol.
- Patient Customer Service: utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel.
- Greets patients in a courteous and professional manner.
- Acts as a single point of contact for patients and caregivers, and takes accountability for their patient experience.
- Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to: scheduling, paperwork, and follow-up appointments.
- Work independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.
- Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative.
- Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to: copayment, deductibles, co-insurance, deposits, or prior account balances.
- Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc.
- Communicates all changes with patient and case information to all involved personnel.
- Works with various hospital personnel to resolve issues and accommodate patient.
- Adheres to policies aimed to protect patient confidentiality.
- Teamwork/Collaboration: demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
- Possesses ability to work independently and in a team setting.
- Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.
- Is involved with and keeps abreast of changes within the USC healthcare system.
- Performs other related duties as assigned.
Required qualifications list:
- High school or equivalent.
- High school graduate or equivalent work experience in customer service and/or medical office.
- At least 1 year of ambulatory care experience in a coordinator role.
- Proven record of dealing with the public in a customer service role.
- Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries.
- Must have excellent communication skills, including the ability to speak, read and write English proficiently.
- Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services.
- Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
- Must be comfortable with computers and medical terminology.
- In depth knowledge of major insurance plans and types of coverage provided, including government health programs.
Preferred qualifications list:
- Bachelor’s Degree in a related field.
- Specialized/technical training Medical Assistant Certificate/Diploma.
- Knowledge of medical terminology.
- Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred.
- Basic Life Support (BLS) Healthcare Provider from American Heart Association.
Required licenses/certifications:
- Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Organizational description:
- USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries.
Pay: The hourly rate range for this position is $21.84 - $36.77.
Now we need to decide sections.
About the role: could include the organizational description and maybe a brief summary of role purpose.
Responsibilities: list duties.
Requirements: required qualifications.
Qualifications: preferred qualifications.
Skills: maybe list specific skills like computer systems, communication, etc. But we already have many in requirements; we could still create Skills section summarizing key skills: excellent interpersonal and communication skills, proficiency with Cerner, GE Centricity Business, scheduling systems, medical terminology, insurance knowledge, etc. However we must not repeat content unnecessarily but preserve all substantive info. It's okay to have some overlap if needed to capture all info. But we should aim to not duplicate excessively. Perhaps we can put skills in Requirements and Qualifications sections, and not have a separate Skills section unless we have specific skill list not covered elsewhere. The posting already mentions skills in responsibilities and qualifications. We could still have Skills section but risk duplication. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Requirements and Qualifications into one section? But they ask to use headings for those specific headings if content exists. We could have Requirements (required) and Qualifications (preferred). That's two sections. Skills maybe not needed if we already covered in Requirements. However they said use headings for Skills if posting has real specific content for it. The posting does mention skills like "excellent interpersonal and communication skills", "familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling
for prose. We need to preserve all substantive info: include details about duties: smooth outpatient flow, coordinate appointments, customer service, message distribution, procedure scheduling, encounter registration, referrals management, clerical tasks, computer systems (Cerner, GE Centricity Business), processing referrals, scheduling appointments, managing clinic schedule, coordinating diagnostic testing, assisting with clerical and scheduling needs, filing, collection of supporting documentation for billing, phone coverage, contacting and distributing messages via electronic messages, reading/responding to email, retrieving/responding to voicemail within 24hrs, patient customer service: courtesy, compassion, greeting, single point of contact, providing information and guidance, work independently, financial risk assessment, providing assistance re insurance benefits, estimate of patient liabilities, facilitating communication, communicating changes, working with hospital personnel, adhering to confidentiality policies, teamwork/collaboration: covering staff, flexibility, independent/team, communication with management, staying abreast of USC healthcare changes, performing other duties. Required qualifications: High school or equivalent, at least 1 year ambulatory care experience in coordinator role, proven record dealing with public in customer service, familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, navigate intranet, interpret online queries, excellent communication skills (speak, read, write English proficiently), excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services, must be highly flexible, enthusiastic, proactive approach, work efficiently under pressure and in team environment, comfortable with computers and medical terminology, in depth knowledge of major insurance plans and types of coverage including government health programs. Preferred qualifications: Bachelor's degree in related field, specialized/technical training Medical Assistant Certificate/Diploma, knowledge of medical terminology, proven knowledge of insurance billing, admitting, or registration experience in hospital or medical office preferred, Basic Life Support (BLS) Healthcare Provider from American Heart Association. Required licenses/certifications: Fire Life Safety Training (LA City) – if no card upon hire, must obtain within 30 days and maintain. Also some organizational description about USC Care Medical Group etc. That is substantive info about the organization; could be included in About the role or maybe a separate section? The instruction says include a section only when posting has real specific content for it. We could put organizational description under About the role (maybe as prose). Also the Pay info. We need to avoid repeating job title as heading. No Job ID etc. We need to output only HTML fragment, no /, no markdown fences. Let's structure:
About the role
...
Responsibilities
- ... ...
Requirements
- ... ...
Qualifications
- ... ...
Skills
- ... ...
Pay
The hourly rate range for this position is $21.84 - $36.77.
We must ensure we don't create sections with filler. All content must be substantive. We need to ensure we don't duplicate content unnecessarily but preserve all substantive info. Might be okay to have some overlap but we should try to capture all. Let's extract duties list: - Provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. - Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. - Participate in a variety of duties associated with daily clinic preparation process, from customer service, message distribution, procedure scheduling, encounter registration, and referrals management. - Clerical: thorough understanding and expertise in use of computer systems, e.g., Cerner and GE Centricity Business. - Demonstrates accuracy and thoroughness in entering information into computer systems. - Processes new referrals in a timely manner; includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician/multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. - Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs; includes laboratories, diagnostic testing and consultations as needed. - Fulfills other department scheduling functions per department procedures and protocols. - Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. - Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. - Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. - Provides phone coverage as needed. - Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. - Reads and responds to email throughout the day. - Retrieves and responds to voicemail messages within 24 hours per department protocol. - Patient Customer Service: utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. - Greets patients in a courteous and professional manner. - Acts as a single point of contact for patients and caregivers, and takes accountability for their patient experience. - Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to: scheduling, paperwork, and follow-up appointments. - Work independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility. - Completes a financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. - Provides estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to: copayment, deductibles, co-insurance, deposits, or prior account balances. - Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. - Communicates all changes with patient and case information to all involved personnel. - Works with various hospital personnel to resolve issues and accommodate patient. - Adheres to policies aimed to protect patient confidentiality. - Teamwork/Collaboration: demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. - Possesses ability to work independently and in a team setting. - Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. - Is involved with and keeps abreast of changes within the USC healthcare system. - Performs other related duties as assigned. Required qualifications list: - High school or equivalent. - High school graduate or equivalent work experience in customer service and/or medical office. - At least 1 year of ambulatory care experience in a coordinator role. - Proven record of dealing with the public in a customer service role. - Familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling systems, and navigate the intranet, interpret on-line queries. - Must have excellent communication skills, including the ability to speak, read and write English proficiently. - Excellent interpersonal and communication skills to coordinate multiple appointments with many multi-specialty clinical services. - Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment. - Must be comfortable with computers and medical terminology. - In depth knowledge of major insurance plans and types of coverage provided, including government health programs. Preferred qualifications list: - Bachelor’s Degree in a related field. - Specialized/technical training Medical Assistant Certificate/Diploma. - Knowledge of medical terminology. - Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred. - Basic Life Support (BLS) Healthcare Provider from American Heart Association. Required licenses/certifications: - Fire Life Safety Training (LA City) – if no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only) Organizational description: - USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. Pay: The hourly rate range for this position is $21.84 - $36.77. Now we need to decide sections. About the role: could include the organizational description and maybe a brief summary of role purpose. Responsibilities: list duties. Requirements: required qualifications. Qualifications: preferred qualifications. Skills: maybe list specific skills like computer systems, communication, etc. But we already have many in requirements; we could still create Skills section summarizing key skills: excellent interpersonal and communication skills, proficiency with Cerner, GE Centricity Business, scheduling systems, medical terminology, insurance knowledge, etc. However we must not repeat content unnecessarily but preserve all substantive info. It's okay to have some overlap if needed to capture all info. But we should aim to not duplicate excessively. Perhaps we can put skills in Requirements and Qualifications sections, and not have a separate Skills section unless we have specific skill list not covered elsewhere. The posting already mentions skills in responsibilities and qualifications. We could still have Skills section but risk duplication. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Requirements and Qualifications into one section? But they ask to use headings for those specific headings if content exists. We could have Requirements (required) and Qualifications (preferred). That's two sections. Skills maybe not needed if we already covered in Requirements. However they said use headings for Skills if posting has real specific content for it. The posting does mention skills like "excellent interpersonal and communication skills", "familiarity with word processing, Microsoft Outlook, GE Centricity Business, Cerner, PBAR, scheduling