Support Coordinator - Spine Clinic - Full Time 8 Hour Days (Non-Exempt) (Union)

Essential Duties

• Answers telephones and greets patients.
• Adheres to protect patient confidentiality.
• Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, providing medical records to physician / multidisciplinary team for review, providing insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic.
• Schedules patient’s evaluation in a timely manner while accommodating patient’s needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed.
• Releases patient information to requesting parties following established confidentiality procedures. Answers patient inquiries for laboratory results.
• Understands the procedures for scheduling patients, and gives proper patient instructions.
• Notifies patient of upcoming appointments in a timely manner.
• Arranges patient clinic appointments as requested by the physician.
• Communicates all changes with patient and case information to all involved personnel.
• Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR).
• Works with various hospital personnel to resolve issues and accommodate patient.
• Preps charts for clinic, selection committee, and tumor board (if applicable).
• Aids in clinic with clerical and scheduling needs.
• Aid in translation as needed (if applicable).
• Batches and inputs patient information into the computer and retrieves patient demographic data.
• Scans records into patient’s electronic chart (KeckCare)
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Ability to work independently and in a team setting to accomplish duties in a timely manner.
• Delivers and picks up mail as assigned.
• Performs other duties as assigned.

Required Qualifications

• High School diploma or equivalent.
• Ability to communicate effectively in English both verbally and in writing.
• Knowledge of medical terminology preferred.
• Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.
• Degree in a related field.
• One year Experience in acute care or ambulatory care setting. Entry level accepted.

Required Licenses/Certifications

• Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)