Support Coordinator - Spine Center Cl - Full Time 8 Hour Days (Non-Exempt)(Union)

About the role

As a part of the Ambulatory clinic, the Support Coordinator - Spine Center is responsible for providing smooth outpatient flow, ensuring optimum patient satisfaction, and efficient clinic operations. The role involves coordinating multiple appointments with various multi-specialty clinical services, preparing charts for clinic visits, and managing document flow.

Responsibilities

• Answers telephones and greets patients.
• Adheres to protect patient confidentiality.
• Schedules patient’s evaluations in a timely manner, including labs, diagnostic tests, and consultations as needed.
• Releases patient information to requesting parties following confidentiality procedures.
• Communicates all changes with patient and case information to all involved personnel.
• Prepares charts for clinic, selection committee, and tumor board (if applicable).
• Aids in clinic with clerical and scheduling needs.
• Assists in translation as needed (if applicable).
• Batches and inputs patient information into the computer and retrieves patient demographic data.
• Scans records into patient’s electronic chart (KeckCare).
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Delivers and picks up mail as assigned.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Ability to communicate effectively in English both verbally and in writing.
• One year experience in acute care or ambulatory care setting preferred.
• Knowledge of medical terminology preferred.
• Familiarity with word processing, IDX, Cerner, PBAR, and scheduling software preferred.

Required Licenses/Certifications

• Fire Life Safety Training (LA City) within 30 days of hire and maintained by renewal before expiration date (required within LA City only).

Pay

The hourly rate range for this position is $21.00 – $35.36.

Schedule

This is a Full Time 8 Hour Day position.