Support Coordinator III- Santa Clarita Treatment Center - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

Keck Medicine of USC is a community creating a lasting impact in healthcare, and every team member contributes to a culture built on growth, collaboration, and well-being – because Together, We Are Limitless.

Responsibilities

• Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner, including obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing.
• Patient Customer Service: Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. Reviews completed financial risk assessment and, as indicated, provides assistance to patient/patient families regarding insurance benefits and alternative funding sources, including referral of complex financial or insurance coverage issues to financial counselors or others, such as a designated admitting representative. Reviews and provides detailed estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Reviews and facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Ensures that all pertinent documentations required by the clinical and administrative staff are completed and submitted timely and accurately. Adheres to policies aimed to protect patient confidentiality. Assist Support Coordinator I with complex customer service issues and provide resolution.
• Teamwork/Collaboration: Acts and demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. Keeps abreast of changes within the USC healthcare system. Works collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff.
• Other: Responsible for onboarding and training new hire employees and physicians. Will assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting. Will work on auditing, correction, and resubmitting rejected charges and follow up. May lead department specific project or audit or quality/process improvement efforts in partnership with department leader.

Requirements

• Req High School or equivalent
• Req Demonstrated mastery in customer service, intake and scheduling
• Req Proven record of dealing with the public in a customer service role.
• Req Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.
• Req Knowledge of medical terminology.
• Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, and scheduling systems.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of major insurance plans and types of coverage provided, including government health programs
• Req Has mastery in processing new referrals in a timely manner
• Req Demonstrated knowledge and experience in patient scheduling.
• Req Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.
• Req Demonstrated ability to work independently and in a team setting.

Qualifications

• Req High School or equivalent
• Req Demonstrated mastery in customer service, intake and scheduling
• Req Proven record of dealing with the public in a customer service role.
• Req Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.
• Req Knowledge of medical terminology.
• Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, and scheduling systems.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of major insurance plans and types of coverage provided, including government health programs
• Req Has mastery in processing new referrals in a timely manner
• Req Demonstrated knowledge and experience in patient scheduling.
• Req Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.
• Req Demonstrated ability to work independently and in a team setting.

Skills

• Req High School or equivalent
• Req Demonstrated mastery in customer service, intake and scheduling
• Req Proven record of dealing with the public in a customer service role.
• Req Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.
• Req Knowledge of medical terminology.
• Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, and scheduling systems.
• Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.
• Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.
• Req Must be comfortable with computers and medical terminology.
• Req In depth knowledge of major insurance plans and types of coverage provided, including government health programs
• Req Has mastery in processing new referrals in a timely manner
• Req Demonstrated knowledge and experience in patient scheduling.
• Req Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.
• Req Demonstrated ability to work independently and in a team setting.

Benefits

Not specified.

Pay

$26.00 - $41.28/hour

Schedule

Full Time 8 Hour Days (Non-Exempt)