Support Coordinator III - Surgery Clinic Admin - Full Time 8 Hour Days (Non-Exempt)(Non-Union)

We need to output HTML fragment with sections: h3 headings for sections present: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. The posting includes description (About the role), duties (Responsibilities), qualifications (Required Qualifications), preferred qualifications (maybe Qualifications?), skills (maybe communication, computer, medical terminology), Pay (hourly rate range). Schedule not mentioned. Benefits not mentioned. So we include About the role (maybe as a paragraph?), Responsibilities (list), Required Qualifications (list), Preferred Qualifications (maybe as Qualifications?), Skills (maybe combine with qualifications? But we can have Skills section for communication, computer, medical terminology). However we must not repeat job title as heading. Also we must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like EEO etc. The posting includes a lot of text; we need to extract sections. Let's parse: First paragraph: "Support Coordinator III serves as a senior-level support coordinator. As a part of the Ambulatory clinic, the position provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. This position participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. Performs other duties as assigned." That's about the role. Then "Departmental Specific Summary Assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. Assist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned." That's responsibilities. Then "Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types." That's skills. Then "Essential Duties Clerical: ..." This is more detailed responsibilities. Then "Patient Customer Service: ..." more responsibilities. Then "Teamwork/Collaboration: ..." responsibilities. Then "Other: Responsible for onboarding and training new hire employees and physicians Will assist Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting Will work on auditing, correction, and resubmitting rejected charges and follow up May lead department specific project or audit or quality/process improvement efforts in partnership with department leaderPerforms other duties as assigned." Then "Required Qualifications: Req High School or equivalent Req Demonstrated mastery in customer service, intake and scheduling Req Proven record of dealing with the public in a customer service role.Req Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office.Req Knowledge of medical terminology.Req Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpret on-line queries and preferably with GE Centricity Business, Cerner, PBAR, and scheduling systems.Req Must have excellent communication skills, including the ability to speak, read and write English proficiently.Req Must be highly flexible, enthusiastic, have a proactive approach, work efficiently under pressure and work efficiently in a team environment.Req Must be comfortable with computers and medical terminology.Req In depth knowledge of major insurance plans and types of coverage provided, including government health programsReq Has mastery in processing new referrals in a timely mannerReq Demonstrated knowledge and experience in patient scheduling.Req Works independently under limited supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.Req Demonstrated ability to work independently and in a team setting." Then "Required Qualifications: Pref Bachelor’s Degree In a related fieldPref 5-7 years Experience in administrative or customer service in medical office preferably in an ambulatory care environment.Pref Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred.Pref Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferredPref Certification - Job Relevant Billing and Coding Certificate" Then "Required Licenses/Certifications: Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)" Then description of USC Care Medical Group (maybe About the organization, but not needed? It's substantive but not a section heading; we could include as part of About the role? Probably we can include as a paragraph under About the role or separate "About the organization". But headings limited to given list; we could put it under About the role as extra paragraph. Then Pay: "The hourly rate range for this position is $26.00 - $41.28." Then other text about offer considerations etc (maybe not needed). Job ID etc to drop. Thus sections: - About the role: combine initial paragraphs and maybe USC Care Medical Group description? Could be separate "About the organization" but not in list. We'll include under About the role. - Responsibilities: list of duties (we can combine all duty paragraphs into a

• list). Must preserve all substantive info; we need to not lose details. Could break into multiple list items summarizing each duty but must preserve info; we can keep each sentence as a list item. - Skills: communication, computers, medical terminology, insurance knowledge. - Qualifications: we have Required Qualifications and Preferred Qualifications and Licenses/Certifications. Could combine into Qualifications section with subheadings? But we only allowed h3 for section headings; we could have multiple h3 sections: Required Qualifications, Preferred Qualifications, Licenses/Certifications. However the instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we can use those headings; but we can also use other headings? It says use h3 for section headings (e.g. those). Likely we should stick to those headings; but we can also have multiple sections like Required Qualifications and Preferred Qualifications under Qualifications? Might be better to have a single Qualifications section that includes both required and preferred, plus licenses. But we must preserve all info; we can list them as list items with labels. - Pay: include hourly rate. - Schedule: not present, so omit. - Benefits: not present, omit. - Requirements: maybe similar to Qualifications; but we have Required Qualifications; we could map to Requirements section. However the list includes Requirements as an example heading. We could use Requirements for required qualifications, and Qualifications for preferred? But we need to decide. Given the examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Thus we can use: - About the role (h3) - Responsibilities (h3) - Requirements (h3) for required qualifications - Qualifications (h3) for preferred qualifications and licenses/certs - Skills (h3) for skills - Pay (h3) for hourly rate We must not repeat job title as heading. Now produce HTML fragment. We need to wrap content in appropriate tags:

  About the role

  then

  ... paragraphs ...

  . For lists:
  • ...
  . We must preserve all substantive info; we need to ensure we don't lose any details. Let's extract details. About the role content: - Support Coordinator III serves as a senior-level support coordinator. - As a part of the Ambulatory clinic, the position provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation. - This position participates in a variety of duties associated with daily clinic preparation process, from customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management. - Performs other duties as assigned. - USC Care Medical Group serves as the sole physician entity reporting to the USC Health System, uniting faculty clinical practice under Keck Medicine of USC. This entity oversees clinical governance, physician and ambulatory services, and core enterprise functions including billing, contracting, and financial operations. The organization encompasses 17 clinical departments, with approximately 1,500 physicians and 2,000 staff delivering care across more than 80 locations from Kern County to Orange County and into Las Vegas. USC Care Medical Group is the engine for patient-centered growth—advancing quality, safety, access, and financial strength through integrated, system-level thinking that transcends silos and traditional models. By building bridges across the enterprise, embracing innovation, and leveraging technology, we deliver seamless, 5-Star access and service while expanding clinical reach and diversified models of care. Our work fuels a sustainable cycle of good health—organizationally, financially, and within the communities we serve—driving continued growth from within and beyond the system’s boundaries. We can combine into a paragraph or multiple paragraphs. Probably one paragraph is fine. Responsibilities: need to list all duties from Departmental Specific Summary, Essential Duties Clerical, Patient Customer Service, Teamwork/Collaboration, Other. Let's extract each bullet as list item. Departmental Specific Summary: - Assist with all aspects of patient care. - Coordinate clinic schedules, patient appointments and follow up. - Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. - Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. - Assist the office with clerical duties. - Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. - Must work with any and every physician in the Surgery Department. - Other duties as assigned. Essential Duties Clerical: - Demonstrates accuracy and thoroughness in entering information into computer systems. - Processes new referrals in a timely manner this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures. - Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: surgery scheduling, laboratories, diagnostic testing and consultations as needed. - Fulfills other department scheduling functions per department procedures and protocols. - Reviews master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience. - Coordinates and schedules diagnostic testing for patients which include but not limited to sending letters of medical necessity. - Assists with the clerical and scheduling needs including filing and collection of supporting documentation for billing. - Provides phone coverage as needed. - Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. - Reads and responds to email throughout the day. - Retrieves and responds to voicemail messages within 24hours per department protocol. Patient Customer Service: - Displays courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. - Greets patients in a courteous and professional manner. - Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. - Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.