Support Coordinator I - VHH Surgery Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

Keck Medicine of USC is a community creating a lasting impact in healthcare, and every team member contributes to a culture built on growth, collaboration, and well-being – because Together, We Are Limitless.

Responsibilities

• Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems. Provides medical records to physician / multidisciplinary team for review, verifies insurance and obtains authorization for visits and procedures. Schedules patients’ evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing and consultations as needed. Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity. Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol.
• Patient Customer Service: Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience. Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments. Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed. Assist in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances. Coordinates and gathers patient information/needs for the physicians, nurses, lab, etc. Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Adheres to policies aimed to protect patient confidentiality.
• Teamwork/Collaboration: Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times. Keeps abreast of changes within the USC healthcare system. Work collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff.
• Other: Supports Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed. Participate in audit and correction when needed. Participate in department specific project, audit, quality/process improvement efforts.

Qualifications

• High School or equivalent
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Excellent phone and interpersonal skills.
• Excellent verbal and written communication skills.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Possesses ability to work independently and in a team setting.
• Proficient skills and knowledge in computer, Microsoft Office and applicable software used in the department.
• Takes initiative, deals effectively with constant change, and willingly accepts responsibility.

Preferred Qualifications

• Bachelor’s Degree in a related field
• One year Administrative or customer service experience in a medical office preferably in an ambulatory care environment.
• Knowledge of medical terminology preferred.

Required Licenses/Certifications

• Fire Life Safety Training (LA City)

Benefits

When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Pay

The hourly rate range for this position is $22.00 - $34.18.

Schedule

The position is Full Time 8 Hour Days.