Support Coordinator I - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

The Support Coordinator I serves as an entry-level coordinator providing strong customer service and performing administrative support for patients resulting in optimum patient satisfaction and clinic operation.

Responsibilities

• Demonstrates accuracy and thoroughness in entering information into computer systems.
• Provides medical records to physician/multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
• Schedules patients’ evaluations, clinic appointments and at the request of the physician. This includes but not limited to laboratories, diagnostic testing and consultations as needed.
• Fulfills other department scheduling functions per department procedures and protocols.
• Reviews master schedule and anticipates requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience including but not limited to sending letters of medical necessity.
• Assists with clerical and scheduling needs including filing and collection of supporting documentation for billing.
• Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day. Retrieves and responds to voicemail messages within 24 hours per department protocol.
• Greets patients in a courteous and professional manner. Acts as a single point of contact for patients and caregivers and takes accountability for their patient experience.
• Provides information and guidance to patients and caregivers regarding all areas of patient care. This includes but not limited to scheduling, paperwork, and follow-up appointments.
• Gathers all documentation pertaining to patient's insurance benefits and alternative funding sources as needed.
• Aids in preparation of estimate of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems provided by the department, including but not limited to copayment, deductibles, co-insurance, deposits, or prior account balances.
• Coordinates and gathers patient information/needs for the physicians, nurses, lab, etc. Communicates between patient and caregivers on missing documentation needed by the clinical or administrative staff.
• Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient.
• Adheres to policies aimed to protect patient confidentiality.
• Maintains an open line of communication with management and other staff and demonstrates a professional demeanor at all times.
• Keeps abreast of changes within the USC healthcare system. Work collaboratively as department’s liaison/representation between the department and other hospital and physicians’ staff.
• Supports Clinic Manager with quality assurance, patient flow, data collection, and projects, as needed. Participate in audit and correction when needed Participate in department specific project, audit, quality/process improvement efforts.
• Performs other duties as assigned.

Qualifications

• High School or equivalent
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Excellent phone and interpersonal skills.
• Excellent verbal and written communication skills.
• Detail-oriented and able to manage multiple tasks simultaneously.
• Possesses ability to work independently and in a team setting.
• Proficient skills and knowledge in computer, Microsoft Office and applicable software used in the department.
• Takes initiative, deals effectively with constant change, and willingly accepts responsibility.

Preferred Qualifications

• Bachelor’s Degree in a related field
• 1 year Administrative or customer service experience in a medical office preferably in an ambulatory care environment.
• Knowledge of medical terminology preferred.

Benefits

Not specified

Pay

$22.88 – $35.55 per hour

Schedule

Not specified