Support Coordinator II - Torrance Beach Cities Orthopedics Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

Serves as an intermediate-level support coordinator in the Ambulatory clinic, ensuring smooth outpatient flow and patient satisfaction.

Responsibilities

• Demonstrates accuracy and thoroughness in entering information into computer systems.
• Processes new referrals in a timely manner, including obtaining required outside medical records, entering demographic information, providing medical records to physicians, verifying insurance, and obtaining authorization for visits and procedures.
• Schedules patient evaluations and clinic appointments, including surgery scheduling, laboratories, diagnostic testing, and consultations.
• Fulfills other department scheduling functions, creating a well-managed operational flow and positive patient experience.
• Coordinates and schedules diagnostic testing for patients, including sending letters of medical necessity.
• Assists with filing and collecting supporting documentation for billing.
• Provides phone coverage, contacts and distributes messages to medical personnel, and retrieves/responds to voicemail messages.
• Greets patients, acts as a single point of contact, and provides information and guidance regarding scheduling, paperwork, and follow-up appointments.
• Completes financial risk assessments and assists patients and caregivers with insurance benefits and alternative funding sources.
• Communicates changes with patients and case information to all involved personnel and works with various hospital personnel to resolve issues and accommodate patients.
• Adheres to policies aimed at protecting patient confidentiality.
• Assists Support Coordinator I with complex customer service issues and provides resolution.
• May assist with onboarding and training new hire employees and physicians.
• Assists Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting.
• Works on auditing, correcting, and resubmitting rejected charges and follows up.

Requirements

• High School or equivalent degree.
• Demonstrated ability in customer service, intake, and scheduling.
• Proven record of dealing with the public in a customer service role.
• Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpreting on-line queries, and preferably with GE Centricity Business, Cerner, PBAR, scheduling systems.
• Excellent communication skills, including the ability to speak, read, and write English proficiently.
• Highly flexible, enthusiastic, proactive approach, efficient under pressure, and able to work independently and in a team environment.
• Knowledge and understanding of insurance plans and types of coverage provided, including government health programs.
• Demonstrated ability and knowledge in patients scheduling.
• Works independently under supervision, takes initiative, deals effectively with constant change, and willingly accepts responsibility.

Qualifications

• Bachelor’s Degree in a related field preferred.
• 3-5 years Experience in administrative or customer service in medical office, preferably in an ambulatory care environment.
• Knowledge of medical terminology preferred.
• Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office preferred.
• Ability to speak Chinese (Mandarin or Cantonese) or Spanish preferred.
• Certified Medical Assistant - CMA Medical Assistant Certificate or equivalent preferred.
• Certification - Job Relevant Billing and Coding Certificate required.

Skills

• Knowledge of medical terminology.
• Experience with scheduling systems.
• Strong communication skills.
• Ability to work independently and in a team environment.
• Flexibility and adaptability.

Benefits

Not specified.

Pay

$26.00 - $41.28 per hour.

Schedule

Not specified.