Support Coordinator II - Torrance-BCO PT & OT Cl - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

About the role

Support Coordinator II serves as an intermediate-level support coordinator. As a part of the Ambulatory clinic, provides smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.

Responsibilities

• Coordinate multiple appointments with many multi-specialty clinical services.
• Participate in daily clinic preparation process: customer service, heavy phone answering, intake, message distribution, obtaining medical reports/imaging, procedure scheduling, encounter registration, co-pay collections, and referrals management.
• Assist with all aspects of patient care.
• Coordinate clinic schedules, patient appointments and follow‑up.
• Answer patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits.
• Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre‑op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity.
• Assist the office with clerical duties.
• Assist multidisciplinary team in managing the care of the patient through all phases (Intake/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians.
• Assist in managing follow‑up care for post‑surgical patients by setting up follow‑up care appointments.
• Coordinate an organized and efficient case flow of clinic scheduling.
• Work with any and every physician in the Surgery Department.
• Perform other duties as assigned.
• Demonstrate accuracy and thoroughness in entering information into computer systems.
• Process new referrals in a timely manner: obtain required outside medical records, enter demographic information into computer system, provide medical records to physician/multidisciplinary team for review, verify insurance and obtain authorization for visits and procedures.
• Schedule patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs (including surgery scheduling, laboratories, diagnostic testing and consultations as needed).
• Fulfill other department scheduling functions per department procedures and protocols.
• Review master schedule and anticipate requirements and changes based on activity levels to create a well‑managed operational flow and positive patient experience.
• Coordinate and schedule diagnostic testing for patients which include but not limited to sending letters of medical necessity.
• Assist with the clerical and scheduling needs including filing and collection of supporting documentation for billing.
• Provide phone coverage as needed.
• Contact and distribute messages to medical personnel using a variety of electronic messages including text, voice, and