Shift Supervisor - PT

About the role

The Shift Supervisor plays a crucial role in supporting the Store Leadership Team, particularly during the absence of a manager on the sales floor. Their primary duties include supervising store staff, ensuring high levels of customer engagement, and driving sales.

Responsibilities

• Supports Store Management in generating sales potential by being present on the sales floor and setting a positive tone.
• Holds store keys to open and close the store without management as needed.
• Ensures customer service is the top priority, collaborating with Sales Associates to meet sales goals and Key Performance Indicators (KPIs).
• Manages rest and meal break schedules and ensures coverage across all zones.
• Provides relevant feedback, coaching, and redirection in areas such as customer engagement, selling, and sales floor etiquette.
• Maintains and enhances merchandise presentations, signage, and displays according to company standards.
• Escalates performance concerns to the Store Manager.
• Motivates and inspires team members to foster brand loyalty and create a positive shopping environment.
• Assists with store security, including bag checks and fitting room monitoring.
• Treats staff professionally, courteously, and respectfully.
• Processes return/exchange transactions, authorizes promotional discounts, and handles employee sales in the absence of a manager.
• Adheres to and enforces all LP policies.
• Represents the company in a professional and positive manner.

Requirements

• At least 1 year of key holder experience in a retail setting preferred.
• Excellent verbal and written communication skills.
• Available to work weekends (Friday, Saturday, and Sunday).
• Commitment to two store closings per week, including one on Friday or Saturday.
• Ability to use and operate a retail POS system and inventory scanner.
• Ability to make change using American monetary units.
• Strong interpersonal skills and ability to build positive relationships.
• Completion of the Shift Supervisor three-month training program.

Qualifications

• Able to lift large and heavy packages and boxes rapidly and constantly, and perform a continuous process of loading and unloading.
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stocking, processing shipments, and store merchandising.
• Able to stand/walk for extended periods of time.
• Able to safely lift 50 lbs. without restrictions.
• Able to perform repetitive motions such as hanging, folding, ringing up customers, etc.
• Able to use caution when dealing with difficult customers, houseless, and/or transient individuals and avoid confrontations.
• Must be at least 18 years old.

Skills

• Customer service orientation.
• Team leadership and motivation.
• Inventory management and presentation skills.
• POS system proficiency.
• Store security and safety protocols.

Benefits

• Monthly bonuses.
• Great employee discounts.

Pay

• Details about pay structure not specified.

Schedule

• Weekends (Friday, Saturday, and Sunday).
• Two store closings per week, including one on Friday or Saturday.