Shift Supervisor - PT

About the role

Are you eager to grow in a fun and dynamic work environment? We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company.

The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisor's primary duties consist of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork.

Responsibilities

• Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand
• Responsible for holding store keys to open and close without management as necessary
• Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs
• Manages rest and meal break schedules and ensures that all zones are covered
• Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette
• Assists with managing company standards of merchandise presentations, signage and displays
• Escalates performance concerns to the Store Manager
• Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers
• Assists with store security including checking bags and monitoring fitting rooms
• Ensures that store staff are treated professionally, courteously and respectfully
• Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager
• Adheres to and ensures compliance with all LP policies
• Has full understanding/knowledge of inventory management procedures
• Represents the company in a professional and positive manner
• Other duties as assigned

Requirements

• Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift
• Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising