Support Claims Clerk(Onsite)

Location: Oklahoma City, Oklahoma

About the role

Globe Life is looking for a Support Claims Clerk to join the team. This role is responsible for supporting the claim operation by completing a wide variety of tasks designed to gather and organize claim information for processing by claim examiners and analysts. This is an onsite position.

Responsibilities

• Sort, import, and index claim documents received via electronic fax or e-mail into OnBase using RightFax or Outlook.
• Research to identify unmatched mail items and forward to the appropriate department or examiner.
• Input initial benefit lines into Mainframe system for new claims.
• Support examiners and analysts by creating and sending out letters for requested information.
• Research and identify policy information and create verifications with found information for outside companies.
• Answer telephones and provide basic customer service to outside companies.
• Accumulate and compile reports related to policy status and state searches for outside companies.
• Complete the Check Pull report daily.
• Process voids and stop payments for claim checks.
• Concurrently access multiple databases, software programs, and/or online tools to perform required job functions.
• Attend and actively participate in departmental meetings, trainings, and coaching sessions.
• Meet or exceed established productivity and quality standards while maintaining a high degree of quality control and validation.
• Maintain customer privacy and confidentiality in accordance with HIPAA standards.
• Perform additional duties as assigned by management.

Requirements

• High school diploma or equivalent required.
• Previous data entry experience a plus.
• Work experience in a production environment preferred.
• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

Skills

• Strong computer literacy with proficiency in Microsoft Office, Excel, and the ability to learn new systems quickly.
• Excellent typing skills with a high level of attention to detail and accuracy.
• Strong organizational and time management skills with the ability to manage multiple priorities and thrive in a fast-paced environment.
• Team player with ability to work independently and make autonomous decisions.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.