Insurance Claims Representative (OnSite)

Responsibilities

• Process Life and Disability Insurance claims
• Process Life and Disability Insurance proceeds received from an internal or external insurance carrier
• Perform next day verification of Life and Disability payments to ensure they were keyed to the customer's account correctly
• Process Total Loss claims
• Verify GAP coverage after a Total Loss and file the GAP claim. Process GAP refunds/issue checks
• Process Total Loss proceeds issued by auto insurance companies
• Process collision/repair checks issued by auto insurance companies
• Perform next day verification of Total Loss and/or collision repair payments to ensure they were keyed to the customer's account correctly
• Process cancellations on Total Losses for back-end products (i.e. Dealer Warranties)
• Prepare and send Customer Balance Letters
• Cook and issue checks to applicable parties
• Correspond to and provide necessary documentation to third party companies including customers, physician offices, auto insurance companies, GAP insurance carriers, and dealership representatives to ensure all available monies or refunds are requested and paid in a timely manner
• Add and remove insurance codes on accounts accordingly to reflect the current account/claim status
• Perform next day verification of the addition or removal of insurance codes
• Aid with account researches, credit disputes, and/or assist with customer complaints
• Thoroughly document accounts detailing the action taken, information needed, and/or next steps
• Continuously cross train on other functions as needed or requested
• Aid the Direct Lending Manager with tasks, reports, or projects
• Perform multiple queue verifications within the Consumer Loan platform to ensure all loans with open/active insurance claims are worked in a timely and regulatory manner
• Aid with updating procedures as needed
• Aid with and absorb additional insurance claim related functions resulting from a merger/acquisition
• Provide quality service to coworkers, customers, third party vendors, insurance companies, etc.
• Other duties as assigned or directed
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations

Qualifications

High School Diploma/GED

Not Specified

Skills

Excellent communication skills

Proficient in using computer systems

Ability to work independently and as part of a team

Strong attention to detail

Knowledge of insurance policies and claims processing

Benefits

Competitive compensation

Great benefits

Professional development and advancement opportunities

Pay

$16.00

Schedule

Full Time Regular