Supply Center Coordinator - Brickworks Supply

About the role

Glen-Gery Corporation is a wholly owned subsidiary of Brickworks Limited. Brickworks Limited ("The Group") is a large Australian-listed group of companies operating across three core business segments: Building Products, Land & Development, and Investments. The Group employs over 2,000 full-time equivalent (FTE) employees and operates nationally across Australia, having recently acquired Glen-Gery Corporation to expand its presence in the USA.

Responsibilities

• Provide product availability, pricing, and technical information as required.
• Process orders, order changes, sample requests, and coordinate shipments.
• Responsible for processing purchase orders and accounts payable as needed.
• Maintain price lists and provide analysis of sales data to maintain satisfactory gross profit margins for all items sold.
• Perform basic credit functions and product complaint procedures as needed.
• Provide quality resolutions to product complaints, including coordination with accounting on credits, product returns, and price reductions.
• Maintain showroom displays and keep product literature up to date.

Requirements

• Excellent communication, interpersonal, and negotiating skills.
• Good organizational, math, and computer skills (Excel, Word, ERP systems, CRM).
• Strong problem-solving and conflict-resolution skills.
• Knowledge of business principles, customer service, basic accounting, marketing.
• Ability to learn technical product information.
• Ability to support a team environment, adhere to company policies, procedures, and continuous improvement.

Qualifications

• A college degree or relevant trade qualification is preferred.
• Bi-lingual in Spanish and English is beneficial.
• Minimum 3 years' customer service experience, preferably in the building materials industry.
• Forklift experience (preferred).