Supply Administrator

Position Summary

The Supply Administrator’s primary goal is to process supply orders and to communicate and collaborate to ensure customer satisfaction.

Principal Duties and Responsibilities

• Create and process supply orders received from the customer via incoming calls, voicemail, online, email, and FMA (Automated reporting system).
• Research orders by checking the supply history, yield of toner, and the monthly usage.
• Track late or missing packages through FEDEX and create call tags when necessary.
• Collaborate with internal departments to communicate customer requests and needs.
• Process supply returns to maintain and correct inventory as needed.
• Continue educating the customers and sales representatives on toner needs and FMA.
• Process paperwork with accuracy and attention to detail to maintain accurate records.
• Maintain internal and customer data via Excel spreadsheets.
• Work as a team to ensure all supply duties are completed by the end of the day.
• Assist with miscellaneous tasks as assigned.

Knowledge, Skills and Abilities

• Knowledge: This position requires 2-5 years of general administrative experience, with experience in customer service.
• Skills: Must be extremely accurate and detail oriented. Must also possess excellent written and oral communication skills.
• Abilities: Proficiency with Microsoft Excel and Word are required. Must have ability to meet deadlines.

Benefits & Perks

We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

• Financial & Retirement: - 401(k) with company match to help you plan for the future
  - Referral bonus program. Get rewarded for bringing great people to the team.
• Health & Wellness: - Medical, Dental, and Vision Insurance
  - Health Savings Account (HSA)
  - Flexible Spending Account (FSA)
  - Company provided Life Insurance, STD, LTD and AD&D
  - Employee Assistance Program (EAP) for confidential counseling and support services
• Time Off: - Paid Time Off starting on your hire date
  - Sick Time Off
• Employee Discount Program: for added savings