supplier relations advisor - Facilities

About the role

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Do you thrive on driving operational excellence through strategic partnerships? As a vendor relations advisor at Starbucks, you will help shape the customer and partner experience by ensuring our outsourced providers deliver consistent, high-quality services across our retail portfolio. You will manage supplier performance for essential soft and hard services, such as MEP (mechanical, electric, plumbing) or pest control, ensuring the supplier is compliant to our service level agreements (SLAs) and key performance indicators (KPIs). You will drive efficiency and continuous improvement through data and collaboration. By partnering across teams, you will help scale solutions that support growth and uphold the Starbucks experience.

Responsibilities

• Document and lead the development of the vendor lifecycle processes such as qualifications, contracting, onboarding, and performance, leading the review of milestones for business partners.
• Create and support contractual expectations between Starbucks key service providers, requesting support from cross-functional teams as needed.
• Develop and sustain strong relationships with internal contact center business partners/stakeholders to ensure alignment on requirements & delivery of business unit priorities.
• Prepare and analyze data to drive decision making, ad-hoc reports, status updates and contributions to the development of reporting systems.
• Lead projects and continuous improvements to deliver new capabilities in vendor performance, adding scope and preventing negative service trends.
• Develop performance improvement plans to address gaps and execute while responding to escalations and questions from vendors as necessary.

Requirements

• Minimum of 5 years of experience working with vendor performance and contract management
• High school diploma/GED, US military service or equivalent experience
• Working knowledge of how vendor data affects procurement and payment
• Able to work independently with strong verbal and written communication skills
• Previous experience working within Supply Chain or Sourcing a plus

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability, paid parental leave, family expansion reimbursement
• Paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year
• 401(k) retirement plan with employer match
• Discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
• Student loan management resources and access to other educational opportunities
• Backup care and DACA reimbursement

*For roles in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

Schedule

This role is onsite at our Seattle Support Center four days a week.