Supplier Operations Associate

Key Responsibilities

• Manage product and pricing updates across the platform
• Maintain accurate pricing, availability, and product information across systems
• Coordinate product profile updates, including activations and deactivations
• Oversee content updates such as inclusions, meeting points, and product descriptions
• Identify and escalate data inconsistencies to the appropriate internal teams
• Support new product launches and removals
• Coverage with internal stakeholders to launch new products
• Review product content, pricing, and availability before products go live
• Assess and manage product removals when operational issues arise
• Investigate and resolve pricing and operational issues
• Determine whether issues are operational or technical in nature
• Manage complex supplier issues through resolution while keeping stakeholders informed
• Document recurring issues and supplier-specific requirements to improve efficiency
• Build and maintain supplier relationships
• Conduct regular meetings with Tour Operators to discuss performance, commissions, and growth opportunities
• Respond to supplier inquiries and operational requests
• Identify opportunities to strengthen supplier partnerships and improve collaboration
• Manage supplier account maintenance
• Maintain CRM records and supplier contact information
• Support commission updates, rebranding initiatives, and account structure changes
• Ensure supplier data remains accurate across platforms
• Prepare operational reports and performance updates for leadership
• Support compliance and reconciliation efforts
• Track and follow up on supplier insurance documentation requirements
• Partner with internal teams to review compliance processes and identify improvements
• Investigate payment disputes and reconcile discrepancies using historical pricing and booking information
• Leverage AI to optimize and automate repetitive tasks and processes

Requirements

• 2-4 years of experience in operations, account management, supplier support, or a similar role
• Strong organizational skills and exceptional attention to detail
• Comfortable managing large volumes of data across multiple systems and platforms
• Strong problem-solving and analytical abilities
• Clear and effective communicator with both internal and external stakeholders
• Able to work independently and prioritize competing responsibilities
• Experience working with external partners, vendors, or suppliers
• Familiarity with APIs and how pricing, availability, and content flow between systems is a plus
• Marketplace, e-commerce, or travel industry experience is preferred
• Fluent in English with strong written communication skills; additional languages are a bonus

Qualifications

• Fluent in English with strong written communication skills; additional languages are a bonus

Skills

• Strong organizational skills and exceptional attention to detail
• Strong problem-solving and analytical abilities
• Clear and effective communication skills
• Experience working with external partners, vendors, or suppliers
• Familiarity with APIs and how pricing, availability, and content flow between systems
• Marketplace, e-commerce, or travel industry experience
• Fluent in English with strong written communication skills; additional languages are a bonus

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA PreCheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities

Additional Information

• While we're excited to grow our team across the U.S., we're currently unable to hire employees residing in California or New York.
• Please note that while this is a remote position, it is not suitable for digital nomads. Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.
• This role is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and is always looking for ways to improve how things are done.
• Compensation Range: $50K - $55K