Supplier Operations Associate

Key Responsibilities

• Manage product and pricing updates across the platform
• Maintain accurate pricing, availability, and product information across systems
• Coordinate product profile updates, including activations and deactivations
• Oversee content updates such as inclusions, meeting points, and product descriptions
• Identify and escalate data inconsistencies to the appropriate internal teams
• Support new product launches and removals
• Coverage with internal stakeholders to launch new products
• Review product content, pricing, and availability before products go live
• Assess and manage product removals when operational issues arise
• Investigate and resolve pricing and operational issues
• Research pricing discrepancies using rate sheets, booking records, and internal systems
• Determine whether issues are operational or technical in nature
• Manage complex supplier issues through resolution while keeping stakeholders informed
• Document recurring issues and supplier-specific requirements to improve efficiency
• Build and maintain supplier relationships
• Conduct regular meetings with Tour Operators to discuss performance, commissions, and growth opportunities
• Respond to supplier inquiries and operational requests
• Identify opportunities to strengthen supplier partnerships and improve collaboration
• Manage supplier account maintenance
• Maintain CRM records and supplier contact information
• Support commission updates, rebranding initiatives, and account structure changes
• Ensure supplier data remains accurate across platforms
• Prepare operational reports and performance updates for leadership
• Support compliance and reconciliation efforts
• Track and follow up on supplier insurance documentation requirements
• Partner with internal teams to review compliance processes and identify improvements
• Investigate payment disputes and reconcile discrepancies using historical pricing and booking information
• Leverage AI to optimize and automate repetitive tasks and processes

The Ideal Candidate

• 2-4 years of experience in operations, account management, supplier support, or a similar role
• Strong organizational skills and exceptional attention to detail
• Comfortable managing large volumes of data across multiple systems and platforms
• Strong problem-solving and analytical abilities
• Clear and effective communicator with both internal and external stakeholders
• Able to work independently and prioritize competing responsibilities
• Experience working with external partners, vendors, or suppliers
• Familiarity with APIs and how pricing, availability, and content flow between systems is a plus
• Marketplace, e-commerce, or travel industry experience is preferred
• Fluent in English with strong written communication skills; additional languages are a bonus

Benefits

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
• 15 days of leave (increases to 20 days at 2 years tenure)
• Company Healthcare Plan (Company contribution $9K with 2 completely covered plans)
• 401K company plan
• Annual work from home budget $500
• Annual training budget of $250
• TSA PreCheck (worth $80)
• Annual Project Expedition tour credits of $750
• Employee discounts on thousands of tours and activities

Additional Information

• While we're excited to grow our team across the U.S., we're currently unable to hire employees residing in California or New York.
• Please note that while this is a remote position, it is not suitable for digital nomads.
• Employees must be based in the United States and will have an allocation of time that they can work remotely in other destinations.
• This role is ideal for someone who enjoys ownership, thrives in a fast-paced environment, and is always looking for ways to improve how things are done.