Supervisory Veterans Service Representative.

About the Role

This position involves directing, planning, and assigning work priorities for subordinates, demonstrating expertise in all phases of claims processing, and maintaining final technical authority over the work product. The role also includes advising division managers on daily operations, liaising with government and non-government agencies, and overseeing personnel management.

Responsibilities

• Directs, plans, and assigns work priorities for subordinates.
• Demonstrates expertise in all phases of claims processing and maintains final technical authority over the work product.
• Advises division managers on daily operations, including performance and workload management.
• Liaises with government and non-government agencies, such as Veterans Service Organizations (VSOs), to facilitate cooperative efforts.
• Supervises personnel, including issuing instructions, evaluating performance, resolving complaints, and conducting disciplinary actions.
• Provides oversight in responding to higher-level inquiries and ensuring proper adjudication of pending claims.
• Maintains effective relationships and accomplishes personnel management duties in accordance with applicable laws and regulations.

Requirements

• U.S. Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Subject to background/security investigation.
• Required to attend an 8-week training session, which may involve travel.
• VSR Skill Certificate is required.
• Selected applicants must complete an online onboarding process and provide acceptable identification.
• 1-year supervisory probationary period may be required.

Qualifications

• One (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service, performing technical assignments affecting VA's Compensation and Pension (C&P) Benefits Programs.
• Time-in-grade requirement: 52 weeks at the GS-12 level for GS-13 positions.
• Examples of specialized experience include assisting in coaching responsibilities, ensuring quality and timeliness of service, and managing resources cost-effectively.

Work Schedule

Full-time, Monday through Friday, 7:00 AM - 3:30 PM. Telework is eligible for situational (ad hoc) approval only, and routine or recurring telework is not authorized.

Additional Information

• CTAP eligibility may apply for displaced VA competitive service employees.
• The position may be filled through reassignment, change to lower grade, transfer, appointment, or reinstatement.
• VA supports telework to attract and retain talent, increase productivity, and prepare for emergencies.
• Reasonable Accommodation (RA) requests for USA Hire Competency Based Assessments must be submitted prior to starting the assessments.