Supervisory Public Safety Dispatcher.

About the Role

This supervisory position in the installation's emergency dispatch center provides police, fire, and emergency medical dispatching services to the public. The role includes answering emergency 911 calls, dispatching appropriate personnel and equipment, and performing supervisory duties.

Responsibilities

• Answer emergency 911 calls and dispatch police, fire, and emergency medical personnel and equipment.
• Provide emergency medical dispatching (EMD) assistance using the Priority Dispatch EMD system.
• Perform supervisory duties in the emergency dispatch center.
• Maintain reports and retrieve statistical information using the National Fire Incident Reporting System(s) (NFIRS).
• Maintain an overall compliance score of 90% or better using the Advanced Quality Assurance (AQUA) software.
• Attain and maintain continuing dispatch education (CDE) requirements through in-service training.
• Work an alternate schedule, including nights, weekends, and holidays, and report to duty regardless of weather conditions, Terrorist Force Protection Condition (TFPCON), or installation closure.

Requirements

• Appointment may be subject to a suitability or fitness determination, including a completed background investigation.
• One-year probationary period unless previously met requirements in 5 CFR Part 11.
• Supervisory probation period of one year unless previously completed.
• 10% Temporary Duty (TDY) or business travel requirement.
• Must obtain and maintain a Colorado Crime Information Center (CCIC) Level S Certification within 6 months of employment.
• Required to work shift work, including nights, weekends, and holidays.
• Must maintain certification in CPR, advanced Police, Fire, and Medical Priority Dispatch System.
• Must obtain and maintain a valid state driver’s license and any required installation/DoD vehicle licenses.
• Testing Designated Position (TDP) subject to applicant and random drug testing.
• Pre-employment and annual physical examinations required.
• Must meet foundational qualification requirements within 9 months, resident qualification requirements within 12 months, and complete 20 hours of Continuous Professional Development (CPD) per work role annually.
• U.S. citizenship required.
• Male applicants born after December 31, 1959, must complete Selective Service Registration.

Qualifications

Only applicants who meet one of the following employment authority categories are eligible:

• 30 Percent or More Disabled Veterans
• Current Army Defense Civilian Intelligence Personnel System (DCIPS) Employee
• Current Department of Army Civilian Employees
• Current Department of Defense (DOD) Civilian Employee (non-Army)
• Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel Workforce
• Interagency Career Transition Assistance Plan
• Land Management Workforce Flexibility Act
• Military Spouses, under Executive Order (E.O.) 13473
• Non-Department of Defense (DoD) Transfer
• Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
• Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible
• Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement
• Priority Placement Program, DoD Retained Grade Preference Eligible
• Veterans Employment Opportunity Act (VEOA) of 1998
• Veterans Recruitment Appointment (VRA)

Specialized Experience: One year of specialized experience, including:

• Providing dispatch services for medical emergencies, law enforcement, aviation, or fire operations.
• Using computer-aided dispatching systems and radio equipment.

This experience is typical of work performed at the GS-07 level in the federal service.

Applicants must have 52 weeks of Federal service at the next lower grade (GS-07) if they have held a General Schedule (GS) position within the last 52 weeks.

Competencies

• Decision Making
• Interpersonal Skills
• Leadership
• Technical Competence

Benefits

As a federal employee, you and your family will have access to a comprehensive benefits package. Eligibility depends on the type of position held. Benefits may include:

• Direct deposit of pay.
• Permanent Change of Station (PCS) allowances, subject to Joint Travel Regulations.
• Recruitment and relocation incentives.
• Student loan repayment authorization.
• Salary negotiation for new federal employees.
• Credit for prior non-Federal work experience and certain military service for determining annual leave accrual rate.