Public Safety Dispatcher

About the role

The Regional Transportation District (RTD) seeks a Public Safety Dispatcher to join our dedicated team. RTD is committed to an inclusive and diverse workplace, making lives better through connections. As a Public Safety Dispatcher, you will play a crucial role in emergency and non-emergency communications, ensuring the safety and well-being of our community.

Responsibilities

• Answer, evaluate, and prioritize incoming telephone calls, communicating effectively with various callers to obtain complete and accurate information to determine urgency and need for dispatching emergency response units using a Computer Aided Dispatch (CAD) system, telephones, multi-channel radio, and numerous computer databases and maps.
• Accurately and consistently dispatch the appropriate police and/or security resources while coordinating fire, ambulance, or other emergency response, track the status and location of each, and transmit messages and information to units.
• Maintain positive and professional written and verbal communication skills at all times, consistently providing excellent customer service to all citizens and emergency responders.
• Maintain confidentiality at all times for our citizens, emergency responders, and employees.
• Maintain confidentiality in a sensitive, information-rich environment and adhere to all federally mandated rules and regulations for multimodal public transportation (Federal Transit Administration and Federal Railroad Administration).
• Monitor and manipulate multiple CCTV systems district-wide and switch between various properties and cameras looking for illegal, suspicious, or dangerous activities. Utilize CCTV systems to aid in apprehending offenders and observe officer contacts to ensure safety.
• Other All job-related duties as assigned.

Qualifications

• High School Diploma or GED
• Ability to accurately type a minimum of thirty-five (35) words per minute while entering data or information relayed over the phone, radio, or other audio input into a terminal, computer system, or other device.
• Willingness to submit to an extensive background investigation to include records verification, reference checks, psychological, polygraph and drug screening examinations.
• Preferred Qualifications: Experience in military or civilian law enforcement, security, fire, medical services, military, and/or public safety and/or transit dispatching is preferred. Customer service experience is preferred. This may include public facing, call center, complaint resolution, and data entry. Strong computer skills highly preferred.
• Knowledge, Skills & Abilities: Ability to retain and accurately recall information, strong multi-tasking and organizational skills, ability to prioritize, and adapt to constantly changing situations, and effectively take appropriate action, perform detailed work with a high degree of accuracy, at times during stressful situations, ability to consistently remain calm and effective, even during heavy workloads, exercise good judgment, prioritize emergent and non-emergent situations accurately, and obtain and act on information quickly and accurately, ability to work days, evenings, nights, weekends, and holidays to maintain 24-hour coverage 365 days a year, ability to follow complex verbal and written instructions, policies, and procedures, ability to communicate with others and to assimilate and understand information in a manner consistent with the essential job functions, ability to make sound decisions in a manner consistent with the "Essential Responsibilities" of this position, ability to speak and hear clearly with or without reasonable accommodation, ability to obtain and maintain required certifications through the Colorado Bureau of Investigation as well as the Association of Public Safety Communications Officials. Or An equivalent combination of education, experience, knowledge, skills, abilities.

Benefits

RTD offers competitive benefits including health insurance, retirement plans, paid time off, and more. Details can be found on the RTD Benefits page: RTD Represented Employee Benefits.

Pay

$59,796.00 - $84,462.00 Annual

Schedule

This position requires 24-hour coverage 365 days a year.

Application Instructions

Please submit your application in its entirety, including a resume attachment documenting months and years of employment. Applications must be submitted before the closing date and time of 7/16/2026. For questions or accommodations, contact the Employment ADA Coordinator at adarequests@rtd-denver.com or the Talent Acquisition team at rtd.ta@rtd-denver.com.

EEO Policy and ADA Accommodations

RTD is committed to equal opportunity employment and provides reasonable accommodations for qualified individuals with disabilities. Learn more about our EEO policy and ADA accommodations at: RTD EEO Policy.