Supervisory Program Analyst
Duties
Help Serves as Branch Chief and Customer Relationship Management Site-Integrator, with responsibility for developing effective customer support services to meet worldwide customer requirements.
Managing, coordinating, and directing customer outreach programs and measuring customer satisfaction for the total organization.
Continually assessing new customer initiatives to enhance DLA customer support, leading organizational changes or work processes to improve customer support.
Responsible for requirements determination/analysis meeting Department of War customer needs, establishing immediate and long-range customer outreach goals, plans, and schedules to meet changes in legislation, program authority, and funding.
Adjusting resources to satisfy changing customer requirements to ensure a positive impact on the logistics community by meeting customer needs for timely and accurate logistics information.
Providing external-facing web content management support for DLA Logistics Operations.
Requirements
Conditions of employment Must be a U.S. citizen
Tour of Duty: Set Schedule
Security Requirements: Non-Critical Sensitive
Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
Fair Labor Standards Act (FLSA): Exempt
Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
Recruitment Incentives: Not Authorized
Supervisory Probation: Required
Completion of Supervisory Certification Program: Required
Bargaining Unit Status: No
Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information.
This position and any future selections from this announcement may be used to fill various shifts located within DLA Logistics Operations in Battle Creek, MI.
Qualifications
To qualify for a Supervisory Program Analyst, your resume and supporting documentation must support:
Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position.
To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector.
Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.
Creditable specialized experience includes:
Providing external facing/customer communications/content management;
review and/or edit information before publishing;
Planning and/or conducting customer outreach activities to enhance the customer experience;
Familiarity with data gathering/analysis surrounding the customer experience and/or management data, for example, customer satisfaction, quality measures, resolution/response rates, categories of contacts, and contact volumes.