Supervisory Production Operations Specialist

Supervise daily operations of a print production plant, including production printing, wide-format printing, bindery and finishing, mounting and laminating, and document scanning and conversion.

Responsibilities

• Operate in a data-driven environment utilizing commercial and equipment/process-specific software.
• Supervise production personnel by adjusting work schedules, assigning and reviewing work, evaluating performance, resolving complaints, and providing technical guidance and training to lower-graded staff.
• Plan and schedule plant workload against customer due dates. Balance press, wide-format, bindery, finishing, and mounting capacity, and adjust priorities to meet mission-critical and expedited requirements.
• Determine production methods and materials per job, including paper stocks, wide-format substrates like vinyl and rigid board, and the appropriate mounting, laminating, and encapsulating methods for the finished product.
• Direct mounting and finishing operations, including various mounting methods to foam and gator board; laminating and encapsulation; and finishing services like trimming, cutting, binding, and packaging.
• Perform and enforce quality control across the plant, including proofing and color management, registration and image quality, trim and finish tolerances, and final inspection before release to the customer.
• Maintain plant equipment readiness by monitoring production gear, scheduling preventive maintenance, managing consumables and materials, and processing equipment turn-in through DLA Disposition Services.
• Monitor financial performance of assigned production work. Track revenue and cost against plan, review job costing against production standards, and resolve order-level billing and funding discrepancies with customers and supporting offices.
• Administer facility, safety, environmental, and security requirements with the host installation, covering material handling, storage, chemical and waste handling, equipment safety, and physical security.
• Serve as the technical point of contact for customer print and finishing needs, consulting on materials, preparing estimates, tracking jobs through the order system, and resolving complaints and quality disputes.
• Support development of requirements documents for contracted production support, and coordinate work sent to other plants or to commercial sources when in-house capacity or capability will not meet the requirement.

Requirements

• Must be a U.S. citizen.
• Tour of Duty: Set Schedule.
• Security Requirements: Non-Critical Sensitive with Secret Access.
• Appointment is subject to the completion of a favorable suitability or fitness determination; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt.
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Bargaining Unit Status: No.
• Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities.
• Supervisory Probation: Required.

Qualifications

To qualify for a Supervisory Production Operations Specialist, your resume and supporting documentation must support:

Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To qualify at the GS-11 level, applicants must possess one year of specialized experience equivalent to the GS-09 level or equivalent under other pay systems in the Federal service, military, or private sector.

Creditable specialized experience includes:

• Ensuring print center success by managing customer orders, pricing, and job tracking. This includes hiring and training teams, maintaining equipment and inventory, and meeting strict turnaround deadlines while resolving customer service issues.
• Analyzing workloads and resource mixes to meet customer commitments, while assuring quality standards. This includes evaluating production workflows, managing equipment and inventory, and administering floor safety rules.
• Performing high-volume production operations, duplicating, and print-on-demand services. This includes utilizing production printers and bindery equipment to meet strict quality and service standards.
• Providing technical and administrative supervision to production employees, assigning and reviewing work, adjusting assignments for fluctuating workloads, and providing guidance and training to lower-graded personnel.

Education

Education must be from a college or university accredited by an organization approved by the U.S. Department of Education. If using education to meet basic qualifications, you must submit a transcript as supplemental documentation.

To qualify based on education in lieu of specialized experience, you must possess a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related.

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for grade level GS-09. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-09.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.