Supervisory Nurse (WIPCC)

This position provides leadership, direction, and technical expertise in the planning, development, implementation, and evaluation of nursing services to maintain continuity of comprehensive nursing care at Gallup Indian Medical Center. The incumbent directly supervises the Walk-In Primary Care Clinic. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Responsibilities

• Supervise, direct, and coordinate all aspects of an outpatient clinic's nursing unit by providing leadership, direction, and technical expertise in planning, development, implementation, and evaluation of work performance and delivery of nursing services.
• Manage the clinical unit by ensuring adequate staffing, organizational functions, unit safety (including a safety management program), and effective Branch communications (e.g., planning and disseminating information through unit meetings).
• Maintain competency in current nursing skills, knowledge, practices, procedures, leadership, and management abilities.
• Perform nursing care duties as needed to maintain nursing skills and cover staffing shortages.
• Perform professional assessments on patients of all ages.
• Provide clinical oversight, prioritize patient flow, oversee daily clinic operations, monitor workload and performance metrics, and ensure regulatory compliance.
• Conduct performance management, mentor staff, develop and implement policies, monitor clinical outcomes, and lead continuous process improvement initiatives.

Requirements

• U.S. Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. The agency must ensure that persons hired have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• A one-year supervisory/managerial probationary period may be required upon selection/placement.
• Confidential Financial Disclosure Form required.
• IHS selectees working in an IHS health care facility may be subject to Employee Health Policies related to Measles, Rubella, and seasonal influenza immunizations. Vaccine exemption requests may be available according to National and/or Service Unit guidance.
• The selected individual must obtain and maintain medical staff clinical privileges, including any licensure requirements. Failure to do so may result in adverse actions, up to and including removal from Federal service.
• Must successfully pass the E-Verify employment verification check.
• Direct deposit is required for payment.
• Must undergo a pre-employment fingerprint check and background investigation. Continued employment is contingent upon a favorable outcome.
• Must present two valid forms of identification prior to appointment. If one is a state-issued ID or driver’s license, it must be REAL ID-compliant.
• May be subject to a credit check as part of the background investigation process.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education to perform the duties of the specific position.

• Education: A graduate or higher-level degree, bachelor’s degree, associate degree, or diploma from an accredited professional nursing educational program is required. The program must be accredited by the Commission on Collegiate Nursing Education, Council on Accreditation of Nurse Anesthesia Educational Programs, Accreditation Commission for Midwifery Education, or an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.
• Foreign Education: Official certification from the Commission on Graduates of Foreign Nursing Schools is required for individuals who graduated from foreign nursing schools.
• Licensure: Applicants must have passed the National Council Licensure Examination and possess a current, active, full, and unrestricted license or registration as a professional nurse from a State, the District of Columbia, the Commonwealth of Puerto Rico, or a territory of the United States.
• Minimum Qualifications (GS-12): At least one year of specialized experience equivalent to the GS-12 level in the Federal service, including:
  • Supervising a high-volume Walk-In Primary Care Clinic.
  • Providing leadership, operational oversight, and managing staffing schedules.
  • Evaluating nursing personnel and ensuring clinical oversight.
  • Prioritizing patient flow and monitoring daily clinic operations.
  • Monitoring workload, performance metrics, and maintaining regulatory compliance.
  • Implementing performance management, mentoring staff, and developing policies.
  • Monitoring clinical outcomes and leading continuous process improvement initiatives.

Skills

Candidates should demonstrate proficiency or the potential to develop proficiency in the following supervisory and managerial competencies:

• Accountability: Holds self and others accountable for measurable, high-quality, timely, and cost-effective results.
• Customer Service: Anticipates and meets the needs of internal and external customers, delivering high-quality services with a commitment to continuous improvement.
• Decisiveness: Makes well-informed, effective, and timely decisions, even with limited data or when solutions produce unpleasant consequences.
• Flexibility: Adapts to new information, changing conditions, or unexpected obstacles.
• Integrity/Honesty: Behaves ethically, showing consistency in words and actions.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect, responding appropriately to different situations.
• Oral Communication: Makes clear and convincing oral presentations and listens effectively.
• Problem Solving: Identifies and analyzes problems, evaluates information, and generates alternative solutions.
• Resilience: Effectively handles pressure, remains optimistic, and recovers quickly from setbacks.
• Written Communication: Writes clearly, concisely, and persuasively for the intended audience.

Benefits

Explore IHS's outstanding total compensation package for this position: Registered Nurse Total Compensation.

• Federal Employees earn annual leave at a rate of 4, 6, or 8 hours per pay period, based on years of Federal service.
• Newly-appointed Federal employees may receive credit for directly related previous non-federal experience or active duty uniformed military service, which can determine the rate of annual leave accrual.
• Student Loan Repayment Programs may be available for qualifying health disciplines through the Indian Health Service (IHS), National Health Service Corps (NHSC), and Health Resources and Services Administration (HRSA). Opportunities are based on agency hiring priorities and availability of funds.

Education Verification

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only education from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Verify accreditation at https://www.ed.gov/accreditation.

If using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript. Visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/ for more information.