Supervisory Human Resources Specialist (Classification)

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Enterprise Services, Office of Human Resources Management, Talent Management Directorate, CBP Hiring Center located in Bloomington, MN. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Duties

As the Supervisory Human Resources Specialist, you will lead CBP's Classification Operations Team, overseeing classification, position management, and position data integrity while advising agency managers and employees, directing programs, ensuring accurate HR data and policy consistency, managing workload and performance metrics.

In this position, the supervisor oversees subordinate staff by assigning work, setting priorities, evaluating performance, resolving routine issues, recommending personnel actions, and driving improvements in operational efficiency, quality, and customer service.

• Directing, planning, and administering the Classification Operations program, ensuring classification and position management services are delivered consistently, efficiently, and in accordance with applicable federal guidance.
• Maintaining a high degree of position data accuracy by overseeing position records, Individual Position Numbers, personnel action reviews, quality control processes, and workload metrics.
• Building and maintaining effective relationships with internal and external customers, including executives, managers, supervisors, employees, and HR partners, to ensure classification services meet program needs and customer expectations.
• Planning, prioritizing, and assigning work to subordinate staff based on organizational goals, workload demands, local benchmarks, assignment complexity, and employee capabilities.

Pay

This position starts at a salary of $116,038.00 (GS-13, Step 1) to $150,852.00 (GS-13, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level, and location of the position. Please visit this link to view special pay rate charts.

Requirements

• You must be a U.S. Citizen to apply for this position.
• Males born after 12/31/1959 must be registered with Selective Service.
• Primary U.S. residency for at least three of the last five years (additional details below).
• All pre-employment processes will be conducted in English.
• You may be required to pass a background investigation.
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.

As an employee of CBP, you will be joining a workforce dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Review further details here.

DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.

This vacancy has a local commuting area requirement, defined as:

• The area surrounding the duty station by which people reasonably travel back and forth from home to work; or
• The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; or
• For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered the duty location of record for commuting area purposes.

Qualifications

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Leading a team in providing human resources classification services to management and field customers.
• Advising management on organizational structures that are efficient, cost-effective, support appropriate grade levels, and facilitate career development.
• Applying federal classification standards to make fine distinctions in factor levels and determine appropriate position grades.
• Communicating grade distinctions and classification determinations to management with supporting criteria and justification.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 08/18/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES, or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding:

• Any felony criminal convictions or current felony charges.
• The use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy).
• The use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link.

Residency

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military.
• A dependent authorized to accompany a federal civilian or member of the military working for the U.S. government.
• Participation in a study abroad program sponsored by a U.S. affiliated college or university.
• Working as a contractor, intern, consultant, or volunteer supporting the U.S. government.

Probationary Period

All employees new to the federal government must serve a one-year probationary period during the first year of their initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Additional Information

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

Veterans, military spouses, Peace Corps/VISTA volunteers, and people with disabilities possess unique talents, experiences, and competencies valuable to the DHS mission. If you are a member of one of these groups, you may qualify for non-competitive appointment. Documentation supporting eligibility must be provided prior to the closing date of this announcement. Determine your eligibility and required documentation.

• Veterans: Learn more about veterans' eligibility.
• Military Spouses: Effective until December 31, 2028, spouses of active-duty members may be eligible.
• Individuals with Disabilities: Documentation must specify eligibility to apply using Schedule A. Learn more.
• Peace Corps and VISTA: Learn more about eligibility.

Land Management Hiring Flexibility Act: The following documents are required at the time of application:

• SF-50s to demonstrate eligibility requirements.
• Most recent performance rating signed by your supervisor or a statement from your supervisor documenting acceptable performance.