Supervisor - White plains, NY

About the role

The Supervisor at LAZ Parking is responsible for ensuring the safe and efficient outflow of valet cars from the garage and managing reverse lane operations. They report directly to the Facility Manager and assist in training and mentoring staff.

Responsibilities

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Affirms performance standards, recommends, and implements changes to procedures when necessary.
• Promotes good customer relations by providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Aids in running reports related to daily revenue, credit cards, garage data, or other reports requested by management.
• Aids in periodic training as needed.
• Aids in creating weekly garage schedules.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Requirements

• High school diploma or GED required.
• Supervisory experience is preferred but not required.
• Strong customer service experience.
• Parking industry experience is required.

Qualifications

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Excellent team building and interpersonal skills.

Benefits

• Great Base Pay
• Growth Opportunities
• Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Health Coaching & Resources
• Employee Assistance Program (EAP)
• Smoking Cessation Program
• Additional Benefits
• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

Pay

Great Base Pay and growth opportunities.

Schedule

Not specified.