Supervisor, Warehouse Operations

About The Lucas Museum Of Narrative Art

The Lucas Museum of Narrative Art is opening in September 2026. It is dedicated to illustrated storytelling and features a collection of works by renowned artists and comic art legends.

Position Summary

Reporting to the Assistant Manager, Warehouse, the Supervisor, Warehouse Operations leads inbound and outbound distribution activities to ensure merchandise is received, processed, and routed accurately, efficiently, and in alignment with operational timelines.

Responsibilities

• Oversee daily inbound and outbound warehouse operations including; receiving, put-away, replenishment, order fulfillment, packing, shipping, and inventory processing to ensure timely and accurate movement of merchandise
• Cook up dock operations, carrier appointments, shipment scheduling, and workflow prioritization to maintain operational efficiency and minimize delays
• Ensure all inventory and shipment transactions are accurately processed within warehouse management systems (WMS), RF scanning systems, and related operational platforms
• Maintain service levels, resolve receiving issues, and foster a safe, organized, and high-performing team culture
• Investigate and resolve shipping discrepancies, receiving issues, inventory variances, damaged merchandise, transportation delays, and operational bottlenecks in a timely and solutions-oriented manner
• Safely operate company vehicles and transport merchandise between warehouse, retail, and offsite locations
• Plan delivery routes, communicate updates, and maintain required vehicle inspections and documentation
• Direct warehouse associates meet operational priorities, volume demands, and service levels while maintaining productivity
• Train, coach, and support warehouse associates and temporary staff through ongoing leadership, onboarding, and operational guidance to promote accountability and consistent execution
• Partner cross-functionally with Inventory Control, Transportation, Customer Service, and other distribution teams to resolve operational challenges and support business objectives
• Maintain a clean, organized, and safety-focused warehouse environment by reinforcing housekeeping standards, proper equipment use, and adherence to safety protocols
• Communicate operational priorities, performance expectations, and workflow updates clearly across shifts and teams to maintain alignment and execution consistency

Qualifications

• 2+ years of warehouse, or distribution, operations experience
• Previous leadership or supervisory experience preferred but not required
• Knowledge of receiving processes, inventory management, warehouse systems, and dock operations
• Valid driver’s license and a clean driving record required
• Working knowledge of safe driving practices and transportation compliance requirements
• Strong organizational, problem-solving, and decision-making skills
• Effective leadership and communication skills with the ability to motivate and develop teams
• Experience in a high-volume fulfillment, retail distribution, or logistics environment preferred
• Familiarity with warehouse management systems (WMS) and inventory tracking tools preferred
• Knowledge of EHS, OSHA, and warehouse safety practices, including incident prevention, safe equipment use, and compliance with workplace safety standards preferred
• Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members
• Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values

Work Environment

This role is performed primarily in a public-facing museum retail environment with frequent interaction with visitors, staff, vendors, and other museum departments. The retail space may be active and fast-paced, particularly during weekends, holidays, exhibitions, programs, and special events. May require early mornings, evenings, weekends, and holidays.

Physical Requirements

• Ability to stand and walk for extended periods of time during scheduled shifts
• Ability to lift, carry, unpack, and restock merchandise up to 30 pounds, including shipment boxes, inventory, retail fixtures, displays, point-of-sale equipment, and other store supplies
• Ability to bend, reach, climb step stools as needed, and perform repetitive motions associated with POS operation, packaging, tagging, and merchandising

CORE COMPETENCIES

• Analytical Rigor: Simplifies complex problems by using critical thinking to evaluate problems, gather information, incorporate multiple perspectives, understand causes, and identify best-possible solutions
• Courageous Communication: Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals
• Collaborative Excellence: Displays courage when handling difficult conversations and genuinely and intentionally communicates
• Adaptive Resilience: Thrives and grows in a rapidly changing and complex environment
• Inclusive Interaction: Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences, and empowered to participate and contribute freely

EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB

The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged.