Supervisor, Warehouse Operations

About the role

The Supervisor, Warehouse Operations oversees day-to-day operations within an assigned team at Estes Forwarding Worldwide (EFW), a leading domestic and international freight forwarder. Reporting to the Director of Warehouse Operations, this role is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction.

Responsibilities

• Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.
• Operate forklifts and pallet jacks.
• Communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse management system to complete receipts/shipments/inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures.
• Drive continuous improvement within the organization through collaboration with site managers.
• Facilitate team meetings and update priorities.
• Direct traffic to the warehouse and make adjustments on orders.
• Lead, direct, and manage site operations to ensure maximum profitability and customer service.
• Manage the resources and facilitate quality and efficient operations.
• Create and maintain Key Performance Indicators (KPIs).
• Facilitate integrated communication between Estes Forwarding Worldwide, LLC’s various internal groups, ensuring consistent and effective quality in work performance.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

• Minimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in the transportation or warehousing industry required.
• 1-3 years of supervisory or managerial experience, 2-5 years of experience preferred.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Ability to read, write, and speak English fluently.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to make customers’ needs a primary focus and develop and sustain productive relationships.
• Ability to allocate decision-making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
• Basic understanding and experience in project management methodologies.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and be subject to a criminal history background check.
• Must be eligible to work in the United States.

Skills and Abilities

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Ability to read, write, and speak English fluently.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to make customers’ needs a primary focus and develop and sustain productive relationships.
• Ability to allocate decision-making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
• Basic understanding and experience in project management methodologies.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.

Benefits

Competitive pay range: $64,000 - $77,000 annually. Highly competitive benefits package includes Paid vacation, sick time, and holidays; 401(k) plan with company match; Medical, dental, and vision insurance; Short- and long-term disability plans; Life and accidental death & dismemberment insurance; Job referral bonus program.

Pay

$64,000 - $77,000 annually

Schedule

N/A

Skills

Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.

Qualifications

• Minimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in the transportation or warehousing industry required.
• 1-3 years of supervisory or managerial experience, 2-5 years of experience preferred.
• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Ability to read, write, and speak English fluently.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to make customers’ needs a primary focus and develop and sustain productive relationships.
• Ability to allocate decision-making authority and/or task responsibilities to others to maximize the organization’s and individual’s effectiveness.
• Basic understanding and experience in project management methodologies.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.