Supervisor, Transportation (WMHS)

Monday–Friday | 6:45 AM start time

About the role

Oversees the transportation department of one or more locations within assigned geography, providing leadership within the location(s). Acts as the liaison between customer, operations, CSRs, and the support team.

Responsibilities

• Maintain and manage inventory supplies to ensure adequate inventories are always maintained.
• Manage route scheduling to ensure all scheduled customers are serviced by end of day; redirect manpower and resources as required to service customers on routes with operational difficulties (e.g., vehicle breakdown, vehicle accident, or completely full truck).
• Manage driver debrief process for every route, ensuring documentation (manifest, PDT receipt, etc.) for every customer transaction and updating route comments as required.
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.).
• Manage open order report to resolve service issues.
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date.
• Develop relationships with customers and establish contacts that provide accurate service feedback; conduct customer visits to review service.
• Manage customer interaction records to resolve service issues.
• Monitor operations and staff; recommend changes in methods, procedures, structure, and personnel to secure optimum utilization of resources.
• Monitor department work productivity, report on trends, and recommend and implement changes to continually improve productivity.
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently.
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDTs and printers, and all other company equipment and assets.
• Monitor routes to improve route efficiency.
• Select, train, and develop an effective and efficient staff; establish and communicate performance standards and objectives; conduct performance appraisals.
• Recommend salary adjustments, promotions, transfers, and dismissals.
• Coach employees on educational and job opportunities to enhance career development; conduct team meetings to keep staff informed of current problems, changes, and new developments.
• Perform “ride-alongs” to ensure Route Drivers operate safely, efficiently, productively, and deliver a high level of customer service.
• Conduct “spot checks” to reinforce proper Route Driver behavior and communicate the value delivered to the customer.
• Perform pre-employment screening activities, new Route Driver orientation, reviews of CSRs, and monthly safety meetings.
• Complete daily yard walk.
• Track and input DOT hours/JJ Keller.
• Administer Company policies and procedures; communicate, interpret, and ensure compliance and safety.
• Monitor and ensure employees perform their functions safely and productively; make recommendations for changes or improvements to prevent accidents or injuries.
• Conduct regularly scheduled safety meetings (e.g., monthly Safety Committee, tailgate meetings).
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files, and Vehicle Condition Reports for all Route Drivers and equipment; ensure files are accurate and complete.
• Perform other duties and responsibilities as assigned.

Requirements

• High School Diploma or GED.
• 3 years of previous supervisory experience in a structured environment.
• 2 years of Transportation/Logistics experience demonstrating the ability to plan and supervise the work of others.
• Driver’s License.

Physical Requirements

• Standing
• Walking
• Sitting
• Lifting
• Pushing
• Pulling
• Crouching
• Reaching
• Handling
• Talking
• Hearing

This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, and copy machines. This role is designated as safety-sensitive and may require drug and alcohol testing, including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing, in accordance with government regulations and company policies.

Pay

Minimum salary: $62,200

Benefits

• Medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan.
• Company matching on a 401(k).
• Paid vacation, holidays, and personal days.

Please note that benefits may vary by site.