Supervisor II, Transportation (WMHS), RWCS

Stericycle is now part of WM. Read the press release for more details.

About the role

Oversees the transportation department of one or more locations within assigned geography, providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Schedule

• Shift: Monday through Friday, Saturday as needed
• Start time: 5:30 A.M., until routes are completed
• Average workday: 10-11 hours per day

Responsibilities

• Maintain and manage inventory supplies to ensure adequate inventories are always maintained
• Manage route scheduling to ensure all scheduled customers will be serviced by end of day; redirect manpower and resources as required to service customers on routes with operational difficulties (e.g., vehicle breakdown, vehicle accident, or completely full truck)
• Manage driver debrief process for every route, ensuring documentation (manifest, PDT receipt, etc.) for every customer transaction and updating route comments as required
• Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc.)
• Manage open order report to resolve service issues
• Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date
• Develop relationships with customers and establish contacts comfortable providing accurate service feedback
• Conduct customer visits to review service and manage customer interaction records to resolve service issues
• Monitor operations and staff, recommending changes in methods, procedures, structure, and personnel to secure optimum utilization of resources
• Monitor department work productivity, report on trends, and implement changes to continually improve work productivity
• Review payroll hours to ensure overtime hours are necessary and all employees are working efficiently
• Manage route vehicles, containers, load bars and straps, hand-trucks, PDTs and printers, and all other company equipment and assets
• Monitor routes to improve route efficiency
• Select, train, and develop an effective and efficient staff; make every reasonable effort to select, train, and develop a qualified, diverse workforce
• Establish and communicate performance standards and objectives; conduct performance appraisals
• Recommend salary adjustments, promotions, transfers, and dismissals
• Coach employees on educational and job opportunities to enhance career development and keep them informed of current problems, changes, and new developments
• Conduct team meetings, "ride-a-longs," and "spot checks" to reinforce proper Route Driver behavior and communicate the value delivered to customers
• Perform pre-employment screening activities, new Route Driver orientation, reviews of CSRs, and monthly safety meetings
• Complete daily yard walk
• Track and input DOT hours/JJ Keller
• Administer Company policies and procedures, communicate to staff, interpret as necessary, and ensure compliance and safety
• Monitor and ensure employees perform their functions safely and productively; make recommendations for changes or improvements to prevent accidents or injuries
• Conduct regularly scheduled safety meetings (e.g., monthly Safety Committee, tailgate meetings)
• Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files, and Vehicle Condition Reports for all Route Drivers and equipment; ensure accuracy and completeness
• Perform other duties and responsibilities as assigned

Requirements

• High School Diploma or GED
• 5 years of previous supervisory experience in a structured environment
• 3 years of Transportation/Logistic experience required, demonstrating the ability to plan and supervise the work of others
• Driver's License

Benefits

• Competitive total compensation package including medical, dental, vision, life insurance, and short-term disability
• Stock purchase plan
• Company matching on a 401(k)
• Paid vacation, holidays, and personal days
• 100% tuition paid for benefits-eligible employees and their family
• Dependent day care
• Discounted stock options

Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Primarily operates in a professional office environment and routinely uses standard office equipment such as computers, phones, and copy machines
• Role is designated as safety-sensitive; strict compliance with all safety rules and protocols is required
• Subject to drug and alcohol testing, including pre-employment screening, post-incident evaluations, reasonable suspicion checks, and random testing in accordance with government regulations and company policies