Supervisor II, Transportation
This role leads a team of drivers and navigators for the new Chick-fil-A Supply Distribution Center (DC) in Lubbock, TX. Collaborating with other leaders, the Transportation Supervisor will execute safe and effective operations to meet organizational needs and deliver exceptional customer service for Chick-fil-A restaurant Operators while ensuring safety and achieving key performance indicators (KPIs). The role supports Chick-fil-A’s vision and strategy while embodying the corporate purpose.
About Chick-fil-A Supply
Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. It ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care.
Responsibilities
- Motivate, staff, schedule, and support a dynamic team responsible for delivering, transporting, unloading, and completing other outbound distribution tasks
- Optimize driver/route assignments, including ensuring compliance with federal, state, and local DOT guidelines regarding routing time and drivers’ hours of service
- Troubleshoot issues with drivers during deliveries
- Conduct restaurant delivery audits to ensure outstanding driver performance and identify areas of operational improvements
- Lead the processing of trip reports and other documentation
- Monitor data (e.g., payroll entries) to enable effective tracking of expenditures
- Support budget management of outbound transportation at the DC
- Establish working relationships with store Operators, driving seamless integration between the DC and restaurant operations while balancing Operator needs with operational capabilities
- Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
- Train and develop a strong team
- Collaborate with the Transportation Manager regarding staff performance, identify and drive areas of improvement, and recognize outstanding team performance
- Support the Chick-fil-A vision and strategy by building a culture aligned with Chick-fil-A Supply values of care, safety, and excellence
- Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
- Complete other activities as required
Requirements
- High school diploma or equivalent
- 5+ years of experience with private fleet operations
- Demonstrated experience with and functional knowledge of food service distribution, including outbound transportation procedures, regulations, equipment, and performance metrics
- Working knowledge of innovations in supply chain and warehouse operations
- Ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
- Ability to complete physically demanding work, including consistently lifting up to 50 pounds
- Ability to work a flexible schedule, including nights (10 p.m.–8 a.m.), weekends, holidays, and rotating shifts
- Demonstrated ability to value both relationships and results while prioritizing others
- Strong critical thinking, problem-solving, and improvement-driving skills in a professional and respectful manner
- Exceptional organization, attention to detail, and communication skills
- Strong ability to negotiate and resolve conflict by ensuring all parties are treated with honor, dignity, and respect
- Proficiency in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation, and interpret labels, pick lists, scanner prompts, signage, and company communications
Preferred Qualifications
- Bachelor’s degree
- 7+ years of experience with private fleet operations
- Experience in warehouse operations within food distribution or food manufacturing
- Class A CDL
- Knowledge of federal, state, and local government regulatory requirements for driver labor scheduling and safety
- Demonstrated success in operations and people leadership
- Proficiency in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
Travel requirements: 10%