Supervisor II, Transportation

Responsibilities

• Motivate, staff, schedule, and support a dynamic team responsible for delivering, transporting, unloading, and completing other outbound distribution tasks
• Optimize driver/route assignments, including ensuring compliance with federal, state and local DOT guidelines regarding routing time and drivers’ hours of service
• Troubleshoot issues with drivers during deliveries
• Conduct restaurant delivery audits to ensure outstanding driver performance and to identify areas of operational improvements
• Monitor data (i.e. payroll entries) to enable effective tracking of expenditure
• Support budget management of outbound transportation at the DC
• Establish working relationships with store Operators as appropriate, driving the seamless integration between the DC and Restaurant operations and act as a liaison, balancing the needs of the Operator with the capabilities of the operation
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Train and develop a strong team
• Collaborate with the transportation manager regarding staff performance, identify and drive areas of improvement, and recognize team members’ outstanding performance
• Support the Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence
• Work closely with the DC Leadership Team, CFA Supply Services, and various business partners to ensure optimal alignment and collaboration
• Complete other activities as required, as needs arise

Requirements

• High school degree or similar
• 5+ years of experience with private fleet operations
• Demonstrated experience with and functional knowledge of food service distribution, including outbound transportation procedures and regulations, transportation equipment, and performance metrics
• Working knowledge of innovations in supply chain and warehouse operations
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Ability to complete physically demanding work, including consistently lifting up to 50 pounds
• Ability to work a flexible schedule, including nights (10 p.m.-8 a.m.), weekends, holidays, and rotating shifts
• Demonstrated ability to value both relationships and results and to put others above themselves
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.

Preferred Qualifications

• Bachelor’s degree
• 7+ years of experience with private fleet operations
• Experience in warehouse operations, supporting in a food distribution or food manufacturing environment
• Class A CDL
• Knowledge of federal, state and local government regulatory requirements for driver labor scheduling and safety
• Demonstrated success in operations and people leadership
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions

Required Years Of Experience

• 5

Travel Requirements

• 10%

Required Level Of Education

• High School Diploma or GED

Preferred Level Of Education

• Bachelor's Degree