Supervisor, Test Coordinator - Houston, TX
Primary Responsibilities
- Provide daily supervision and support to the Test Coordinator team.
- Serve as the first line of escalation for operational issues, patient and account inquiries, and procedural uncertainties.
- Conduct biweekly 1:1 meetings with each direct report to promote engagement, identify training needs, and track performance.
- Review and approve employee timecards and manage scheduling to align with clinic and organizational requirements.
Operational Oversight
- Ensure Test Coordinators maintain compliance with specimen handling protocols, EMR documentation, and patient identification practices.
- Monitor key metrics and proactively mitigate issues that could impact operational performance.
- Oversee supply chain needs, including ordering and tracking supplies for all test coordination activities.
Quality Assurance & Audit Support
- Assist with the coordination and execution of internal and external audits.
- Conduct regular quality checks on patient coordination activities, specimen documentation, and communication logs.
- Support onsite visit preparations, shadowing staff as needed to ensure protocol adherence and identify opportunities for process improvement.
Cross-Functional Collaboration
- Partner with Field Sales, Clinical Operations, and Compliance to resolve complex cases and ensure cohesive patient support.
- Lead team meetings to share updates, disseminate best practices, and reinforce Natera’s standards of excellence.
Qualifications
- Education: Bachelor’s degree required (healthcare administration, clinical sciences, or related field)
- Experience: Minimum of 3 years in a supervisory or team lead role within a clinical or laboratory operations setting; prior phlebotomy or oncology experience strongly preferred.
- Certifications: Phlebotomy Certificate required as per state regulations.
Knowledge, Skills, and Abilities
- Strong leadership and mentorship capabilities.
- High proficiency in problem-solving, conflict resolution, and time management.
- Familiarity with clinical compliance standards.
- Ability to manage and prioritize tasks in a dynamic environment.
- Excellent verbal and written communication skills.
Work Environment & Physical Requirements
- Remote setting with required travel (up to 50%) for audits, site visits, and team support.
- Must follow clinical safety standards and wear appropriate attire, including scrubs when onsite.
OUR OPPORTUNITY
Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
- Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!
- For more information, visit www.natera.com/notice-of-data-collection-california-residents/.
For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page
Create a Job Alert
Interested in building your career at Natera? Get future opportunities sent straight to your email.