Supervisor/Team Lead - West Dundee

About the role

Adrenaline Monkey is an indoor adventure park designed for individuals and groups of any size, age, or ability. Guests (aka Warriors) can experience:

• Ninja Warrior Obstacle Courses (including elevated courses)
• Boulder Walls
• Aerial Courses
• Vertical Adventures

Supervisor Duties

Directs and supervises up to 30 part-time personnel (hands-on).

• Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance.
• Administers and adheres to all facility policies.
Responsibilities
• Plans, leads, and maintains all day-to-day business operations of the facility.
• Works in conjunction with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.
• Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.
• Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
• Responds promptly to customer inquiries, handles and resolves customer complaints in an appropriate manner.
• Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, and monthly program reports and personnel evaluations.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.
• Ensures that all monies collected are handled according to facility policies and practices.
• Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
• Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day-camps, churches, schools, athletic teams, service organizations, and corporate events.
• Works as part of a larger supervisory team to promote the business and all programs at the facility.
• Assists other staff in the facility with special events. Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion, and evaluation of the events.
• Maintains all equipment. Ensures safety and proper training of staff attendants and participants.
• Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with facility policies and procedures.
• Thoughtfully handles confrontational or stressful interactions.
• Performs other duties and special assignments as directed.
• Consistently demonstrates high ethical standards, good communication, and a professional appearance.
• Complies with facility and rules and regulations, policies, and procedures.