Supervisor, System Operations Training Simulation (Hybrid Schedule)

Eversource will not offer immigration-related sponsorship for this position. Applicants requiring visa sponsorship to start employment will not be considered.

About the Role

This individual develops and implements Eversource transmission and distribution System Operations Training with an emphasis on the use of simulation technology, for CT, MA, and NH. Training includes both classroom and on-the-job training, incorporating conceptual and hands-on instructional methods. Hybrid schedules are available, requiring at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs.

Responsibilities

• Performs analysis, design, development, implementation, and evaluation emphasizing the use of simulation technology in Eversource System Operations Training.
• Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles, and training program policies and procedures.
• Plans, develops, schedules, and presents performance-based training utilizing simulation technologies in CT, MA, and NH.
• Coordinates with internal and external personnel in the acquisition, configuration, updating, and utilization of simulation technology to support training.
• Receives and evaluates training requests and presents them to System Operations Training management.
• Evaluates procedures, practices, and regulatory changes and modifies System Operations Training materials as required.
• Evaluates and recommends vendor-provided training content and services.
• Represents System Operations Training at meetings, committees, and conferences.
• Assists operations management in coordinating responses to system emergencies and participates in event review teams and incident analyses as requested.

Requirements

• Knowledge of electric transmission and distribution system operations.
• Knowledge of functions of the various components that make up the Eversource electric transmission and distribution systems.
• Thorough knowledge of electric system switching and tagging procedures and practices.
• Knowledge of Energy Management System (EMS), Supervisory Control and Data Acquisition (SCADA), Outage Management System (OMS), and other operations support applications.
• Thorough knowledge of NERC Reliability Standards, OSHA regulations, and other regulatory requirements.
• Knowledge of the Systematic Approach to Training and instructional design and adult learning principles.
• Familiarity with learning management systems.
• Proficient with classroom and online presentation technologies.
• Strong presentation, written, and oral communication skills.
• Strong analytical and problem-solving skills.
• Ability to read and interpret electrical schematic diagrams.
• Ability to communicate and work effectively with personnel at various levels within Eversource, ISO-NE, participant companies, non-utility generators, and neighboring utilities.
• Proficient with Microsoft Office Suite.
• Valid motor vehicle operator’s license.
• NERC Transmission Operator or higher certification (or must obtain within 6 months).

Qualifications

Education: Bachelor’s Degree in Electrical Engineering Technology or related discipline or an equivalent combination of education and experience.

Experience: Total of 10 years of experience including:

• Ten (10) years of related experience in electric power distribution, transmission, or generation.
• Four (4) years of experience as a System Operator preferred.
• Three (3) years of experience as a trainer in a formalized training program preferred.
• One (1) year of experience as a trainer creating and/or administering simulator-based training preferred.

Working Conditions

• Must be available to work emergency storm assignments as required.
• Must be available to travel between MA, CT, and NH as necessary.

Pay

The annual salary range for this position is $136,220.00 - $151,350.00. This position is eligible for a potential incentive.

Benefits

Eversource offers a competitive total rewards program. Check out the careers site for an overview of benefits programs.