Supervisor - Operations Training

Responsibilities

• Lead and oversee all training, certification, and re-certification activities for warehouse associates.
• Deliver training directly (1:1 and group) and supervise Facility Trainers in daily training execution.
• Maintain and enforce compliance with all SOPs; ensure training documentation and records are accurate and current.
• Cook up and track performance standards for key warehouse functions (pick, pack, ship, assembly, returns, equipment, housekeeping).
• Conduct safety inspections, maintain OSHA-compliant documentation, and support safety incident follow-up.
• Support audit readiness and ensure SOP and training alignment with audit and regulatory requirements.
• Identify process bottlenecks and collaborate with leadership on timely resolutions and continuous improvement.
• Partner with Quality Management Rep or Quality leader to develop, update, and document warehouse processes and work instructions.
• Use data and KPIs to evaluate training effectiveness and operational performance, report insights to leadership.
• Maintain positive employee relations and provide coaching, feedback, and skill development for direct reports.
• Ensure accurate time, attendance, and performance documentation for Facility Trainers and training participants.
• Participate in Gemba walks and other lean/CI activities to reinforce operational standards.
• Drive process improvement by using training as a lever to enhance productivity, quality, service, and safety.

Qualifications

• Associate’s degree (U.S.)/College Diploma (Canada) - Business or related field required; Bachelor’s degree preferred.
• 3 years of warehouse/distribution operations experience.
• 2 years of training/facilitation or frontline leadership.
• Strong knowledge of Work Management System/Warehouse Control System, Radio Frequency workflows, and standard DC processes (receiving → shipping).
• Experience developing SOPs, training materials, and certification programs.
• Proficiency with Microsoft 365 (Excel, PowerPoint, Teams); data-driven decision-making.
• Excellent communication, coaching, and change management skills.
• Prior supervisory experience of trainers or frontline employees preferred.
• Working knowledge of OSHA safety requirements; safety inspection experience preferred.
• Leverage Lean/5S/continuous improvement exposure (Green Belt) preferred.
• Ability to work across shifts and support peak periods preferred.
• Bilingual (English/Spanish) preferred.
• LMS experience preferred.

Benefits

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.